Dispatch Associate

Job highlights

• Experience with Warehouse Management Systems (WMS) or similar platforms
• Experience in working with logistics and finance teams is an advantage

Key Responsibilities:

• Order Management: Punch orders into the Warehouse Management System (WMS) based on channel requirements for Quick Commerce, E-Commerce, and Offline channels.
• Inventory Visibility: Ensure accurate inventory tracking across warehouses and bins, providing real-time information to channel teams for order creation .
• Cross-Functional Coordination: Liaise with channel teams to schedule appointments and work with logistics teams to ensure timely deliveries, including last-mile connections with Field Executives (FEs) and customers.
• RTO/RTV Pickup: Manage returns-to-origin (RTO) or returns-to-vendor (RTV) processes, including coordinating with logistics for returns to the warehouse.
• Sales Data Tracking: Track and update primary sales data, keeping channel owners informed of order statuses and pending actions.
• Issue Resolution: Track and resolve issues related to RTO/RTV, shortages, damage, expiry, rate mismatches, case mismatches, or incorrect product/destination deliveries, providing data and insights to channel owners.
• Listing Information: Provide channel teams with necessary listing details such as MRP, case size, barcode, and HSN code.
• Finance Coordination: Collaborate with the finance team to provide Credit Notes (CN) or shortage, damage, expiry, RTO cases, or rate discrepancies.

Requirements:

• Strong communication and coordination skills.
• Experience with Warehouse Management Systems (WMS) or similar platforms.
• Familiarity with Quick Commerce and E-Commerce operations is a plus.
• Ability to manage multiple tasks and prioritise effectively.
• Detail-oriented with excellent problem-solving skills.
• Experience in working with logistics and finance teams is an advantage.