Dispatch

Key Responsibilities

• Coordinate daily dispatch and delivery activities.
• Support account reconciliation with key clients and third-party logistics (3PL) providers.
• Collect, organize, and validate Proof of Delivery (POD) documents.
• Verify the authenticity and completeness of PODs to support reverse billing to 3PL providers.
• Monitor delivery status and coordinate with drivers and 3PL partners.
• Respond to customer/client inquiries and provide timely assistance.
• Handle customer/client concerns and coordinate with the appropriate team for resolution.
• Resolve delivery and documentation discrepancies.
• Maintain accurate dispatch and logistics records.
• Perform other related duties as assigned.

Qualifications

• Graduate of any four-year bachelor's degree course.

• At least 2 years of experience in warehouse, transportation, or logistics operations.

• Experience in warehouse inbound/outbound, Return-to-Vendor (RTV), or transportation/vehicle management is required.

• Experience working with 3PL providers and logistics documentation is an advantage.

• Proficient in Microsoft Office, particularly Excel.

• Good problem-solving and decision-making skills, especially in time-sensitive situations.

• Comfortable coordinating with multiple teams, drivers, warehouses, and customers simultaneously.

• Willing to work flexible schedules as required by business operations.

• Willing to report to both Biñan and Santa Rosa warehouse locations as needed.

• Able to work under pressure in a fast-paced transport and logistics environment.