Dispatch Coordinator

Purpose of the Role

The Dispatch Coordinator is responsible for ensuring the safe, efficient, and reliable delivery of Clover Pipelines' products across Queensland and the Northern Territory. This role coordinates daily transport operations, schedules deliveries, communicates with drivers and customers, and resolves delivery issues to ensure projects are completed on time. The role requires a proactive, organised, and customer-focused individual who thrives in a fast-paced environment while maintaining high standards of safety, compliance, and operational excellence.

Key Responsibilities

Dispatch & Operational Coordination

• Coordinate daily dispatch activities, ensuring all orders are accurately scheduled, prioritised,

and delivered on time.

• Allocate loads to Clover drivers and external transport providers, maximising fleet utilisation

and resources.

• Prioritise urgent deliveries and communicate schedule changes promptly.

• Complete the following day's delivery schedule before close of business where practical

Route & Delivery Planning

• Plan efficient delivery routes to minimise freight costs and maximise productivity.

• Consider site access restrictions, delivery windows, permits, and customer requirements.

• Coordinate interstate and regional deliveries where required.

• Confirm customer delivery times and site readiness before dispatch.

Driver & Stakeholder Communication

• Maintain clear communication with drivers, warehouse staff, sales teams, and customers.

• Provide real-time updates on delivery status and operational changes.

• Liaise with transport providers to resolve scheduling conflicts and delivery issues.

Delivery Tracking & Issue Resolution

• Monitor deliveries throughout the day and proactively manage delays, breakdowns, and site

issues.

• Escalate critical issues to management with recommended solutions.

• Ensure customers are kept informed of any delivery changes.

Documentation & Compliance

• Process dispatch documentation, including manifests, delivery dockets, consignment notes, and

transport records.

• Ensure MYOB dispatch transactions are completed accurately and promptly.

• Maintain compliance with Chain of Responsibility (CoR), Workplace Health and Safety (WHS),

Heavy Vehicle National Law (HVNL), and company procedures.

Customer Service

• Act as the primary point of contact for delivery enquiries.

• Build strong relationships through reliable communication and responsive service.

• Work closely with Internal Sales and the Warehouse Team to ensure customer expectations are

met.

Skills & Experience

Essential

• Previous experience in transport, logistics, or dispatch.

• Strong organisational and time management skills.

• Excellent communication and problem-solving abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Competent using MYOB and Microsoft Office.

Desirable

• Experience within the civil construction or pipeline industry.

• Knowledge of Chain of Responsibility (CoR) and heavy vehicle transport requirements.

• Experience coordinating external freight providers.

Key Relationships

Internal

• General Manager

• Operations Manager

• Warehouse Team

• Internal Sales Team

• Sales Representatives

External

• Customers

• Transport Providers

• Drivers

• Site Supervisors