Dispatch Coordinator

Established in 1949, we are a full security products provider with a long tradition of quality service. Our mission is to provide safety and security in our community and beyond. We hire dedicated people to uphold this high standard. Community is central to everything we do. We are proud to have a culture of communication, collaboration, and opportunities for continued growth. Join us!

Dispatch Coordinator

Pay: $20.00 – $24.00 per hour

Job Description

Company Overview

Harry’s Key Service, Inc. has been a trusted name in locksmith services since 1949. We are dedicated to providing exceptional commercial and residential locksmith solutions throughout the Greater Vancouver, Portland, and Salem areas, ensuring our customers receive prompt and professional service.

Summary

As a Dispatch Coordinator at Harry’s Key Service, Inc., you will play a vital role in supporting our daily operations and enhancing customer experiences. This position is essential for maintaining our commitment to exemplary service while helping to secure our customers’ needs.

Responsibilities

The employee in this role will serve as a team member to potentially support in several areas of our company. This role will provide an opportunity to support and learn through direct, hands-on experience about many aspects of our business.

Dispatch:

• Assist customers with inquiries and service requests.
• Support the dispatch office in scheduling and field tech assignments.
• Conduct other responsibilities as assigned and cover other dispatch employees as needed.

Clerical Support:

Duties are varied, but may include:

• Data entry and clerical activities.
• Specialized projects and assignments as directed.

Requirements

• Dependability is a MUST. Your reliability will be key to success in this role.
• The ability to communicate effectively with team members frequently.
• Strong phone etiquette and communication skills to engage effectively with customers.
• The ability to multi-task and prioritize meeting deadlines.
• The ability to work smart in a sometimes-busy environment.
• Computer skills that include Microsoft365 office suite products and familiarity with other forms of business software (Quickbooks and dispatching software a plus).
• Familiarity with POS systems is a plus but not required.
• Multi-line phone systems: 1 year (Required)

If you are passionate about providing excellent customer service and want to be part of a family-run business that values its employees as much as its customers, we invite you to apply today at Harry’s Key Service, Inc.! Join us in making a difference in our community.

Job Types: Full-time

Pay: $20.00 – $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• 401(k) & 401(k) matching

Shift:

• M-F Hours — 8:30am-5:30pm – Position is onsite and not eligible for remote work

Ability to Commute:

• Vancouver, WA 98683 (Required)
• Valid Driver’s License required.

Work Location: In person

We are always looking for awesome people to join our team! Send along your resume even if you don’t see the open position you qualify for and tell us why you’d be a great fit for Harry’s