Dispatch Coordinator

About the role

We are seeking a highly organised and proactive Permanent Full-Time Dispatch Coordinator to manage the efficient dispatch of linen from our commercial Laundry located at Banyo, QLD 4014.

• Monday to Friday 05:00 to 13:06 pm

In this role, you will coordinate the daily flow of linen through the dispatch dock, ensure customer orders are packed and loaded accurately, and work closely with Production, Pack-out, Client Services and contractors to make sure deliveries leave on time and in line with customer requirements.

This is a fast-paced role where strong communication, attention to detail and the ability to manage competing priorities are essential.

About Us

HCS is a Catholic Ministry of Mercy Partners, established by the Sisters of Mercy in 1889. HCS is a social enterprise with an emphasis on restoring the dignity to those who are often locked out of employment due to disability and difference by helping them gain meaningful employment in a safe, supportive, and welcoming environment.  HCS empowers people of all abilities to succeed, currently through the provision of high-quality laundry and cleaning services.

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Key responsibilities

• Coordinate the daily flow of linen through the dispatch dock.
• Ensure customer linen trolleys are packed accurately and ready for scheduled departures.
• Coordinate loading of delivery vehicles in line with manifests and transport schedules.
• Check orders are complete and ready for dispatch prior to loading.
• Prioritise urgent and same-day orders where required.
• Liaise with Production, Pack-out, Client Services and Logistics regarding order progress and delays.
• Escalate incomplete or delayed orders to minimise service disruptions.
• Maintain accurate dispatch records and documentation.
• Use Microsoft Office and laundry-specific systems to update reports and operational information.
• Maintain a clean, organised and safe dispatch area.

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About you

We are seeking someone with:

• Strong organisational and coordination skills
• Excellent communication and stakeholder management skills
• Experience in warehouse, logistics, transport, manufacturing or commercial laundry operations
• Ability to manage multiple priorities and remain calm under pressure
• Strong attention to detail and problem-solving ability
• Confidence using Microsoft Office, mobile devices and operational systems
• Current driver’s license
• Knowledge of WHS requirements in an industrial or warehouse environment

Desirable

• Experience in commercial laundry or dispatch/transport coordination
• Forklift license

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Why join us?

• Be part of a supportive and fast-paced team
• Play a key role in ensuring customer deliveries are accurate and on time
• Work in a role where your coordination and problem-solving skills make a real impact