Dispatch Coordinator

Dispatch Coordinators are responsible for all aspects of processing and assigning work orders to technicians in the field. Dispatch Coordinators provide support for field technicians and are responsible for managing and updating open work orders, and relay information accurately to Field Technicians and Field Managers.

Essential Job Duties

• Access multiple software platforms to locate qualified technicians for onsite tech support
• Communicate status and changes to customers and managers
• Act as the primary escalation point for dispatch related issues
• Manage field tech ETAs
• Ensure all issues are resolved and resolution notes are comprehensive
• Coordinate return visits for incomplete jobs
• Submit part orders and ensure work orders are updated to reflect orders
• Manage incoming calls from techs and customers

Non-Essential Job Duties

• Ensure cubicle and personal space is organized and clean
• Monitor Dispatch wall boards and report unresolved issues to Dispatch Leads

Qualifications/Basic Job Requirements

• Time management skills
• Drug Screen and Background Check

Success Factors:

• Professional phone skills
• Outgoing personality; high energy; flexible
• Positive attitude and desire to work hard while having fun on a team
• Ability to perform well under pressure in a fast-paced environment

Education and Experience

• Minimum two years of experience with Call Center
• Proficiency using Microsoft products

Working Conditions

Dispatch Coordinators work in an indoor open cubicle/office environment

Physical Demands

Dispatch Coordinators should be able to work seated at a desk and operate a keyboard and mouse.
Minimal lifting up to 25 pounds.

Supervisory Responsibilities

Dispatch Coordinators do not operate in a supervisory role.

Job descriptions are dynamic and frequently modified. Other duties and responsibilities may be assigned at any given time as both the business dictates and the functions of the job change.

Employee ____________________________________________ Date: ____________________