Dispatch Coordinator

Our team is growing, and we’re looking for our next problem-solving dispatcher. We’re looking for an organized dispatcher to help our growing customer-base and field team prioritize service calls. You'll be responsible for preparing work schedules and handling customer requests and complaints. You’ll also communicate with field units and customers using two-way radios, telephones, and messaging apps. You have data entry experience, basic computer skills, and excellent interpersonal skills. If this sounds promising, apply today!
Compensation:

$50,000 to $70,000

Responsibilities:

• Create and change service calls when needed
• Communicate with customers and field teams about service details and special requests
• Log customer complaints and service tech notes
• Track dispatch service calls and arrival times
• Coordinate service calls for field teams and customers

Qualifications:

• Strong knowledge of customer interface and interaction
• We prefer applicants with 1+ years of experience as a service dispatcher
• High school diploma or GED required; bachelor’s or associate degree is preferred
• Candidate should be comfortable working with people in dynamic and stressful conditions
• Applicant should possess exceptional communication, organizational, interpersonal, and customer service skills

About Company

Fawley Overhead Door is a leading garage door company in Southwest Michigan, providing quality residential and commercial overhead door services. For over 44 years, our niche has been garage doors! Since the company’s beginning, we have:

• Dedicated our service to customer satisfaction
• Considered people’s time, money, and property
• Created 5-star experiences
• Served the Southwest Michigan area with stellar garage door services

Benefits Package Includes:

• Group Health, Dental, & Vision - starts on the first day
• Pet Insurance
• Accident Insurance
• Life Insurance
• PTO front-loaded after 90 days
• 401(k) enrollment after 6 months (Up to 4% employer match)

Company Perks:

• Weekly Paychecks
• Chaplain Services
• Gym Stipend (up to $50)
• Paid training