Dispatch Coordinator

We are seeking an organized and detail-oriented Dispatch Coordinator to oversee and manage all incoming and outgoing shipment logistics. In this role, you will be responsible for tracking deliveries, coordinating with courier partners, maintaining accurate logs, and ensuring all physical mail, documents, and packages reach their intended destinations accurately and on time.

Key Responsibilities

Dispatch & Logistics Management

• Receive, log, sort, and distribute all incoming mail, packages, and deliveries to the correct internal departments or individuals.
• Prepare outgoing packages, letters, and cargo, including weighing, labeling, and proper packaging.
• Schedule, coordinate, and track pickups and deliveries with local and international courier vendors (e.g., ST, Professional, DTTC, DHL, FedEx, Blue Dart).
• Maintain clear physical and digital logs for all dispatches, tracking IDs, delivery receipts, and delivery acknowledgments.
• Monitor transit statuses proactively and resolve any delays, address discrepancies, or lost package claims directly with logistics providers.

Vendor & Financial Coordination

• Serve as the primary point of contact for courier vendors, freight partners, and delivery personnel.
• Audit courier bills, weight receipts, and delivery invoices for accuracy before submitting them to the finance team for payment.
• Negotiate service rates and monitor vendor performance to ensure cost efficiency and reliability.

Administrative & Inventory Support

• Maintain an organized inventory of dispatch supplies, such as boxes, envelopes, tape, labels, and bubble wrap.
• Maintain records of official document movements, security seals, and registered post acknowledgments.
• Assist in generating weekly/monthly summary reports on dispatch volumes, courier expenses, and delivery times.

Requirements & Qualifications

• Education: High school diploma, Higher Secondary, or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• Experience: 0–1 years of hands-on experience in dispatch handling, mailroom operations, or supply chain coordination.
• Logistics Knowledge: Familiarity with courier software, tracking portals, local dispatch protocols, and shipping documentation.
• Tech Skills: Proficiency in Microsoft Excel, Word, and basic record-keeping/ERP software.
• Core Competencies: High attention to detail, strong time-management skills, problem-solving ability, and clear communication.

Pay: Up to ₹15,000.00 per month

Work Location: In person