Dispatch Coordinator

Job Summary

The Dispatcher Coordinator is responsible for coordinating and monitoring daily delivery and transportation operations. The role ensures that drivers, vehicles, routes, and delivery schedules are properly coordinated to achieve timely and efficient operations.

Duties and Responsibilities

• Coordinate and dispatch drivers, riders, and vehicles based on daily schedules and delivery requirements.
• Prepare and monitor daily dispatch schedules, routes, and assignments.
• Monitor driver/vehicle locations and delivery progress through GPS or tracking systems.
• Communicate delivery instructions, schedules, route changes, and client requirements to drivers.
• Coordinate with drivers regarding attendance, availability, trip assignments, and replacements.
• Monitor deliveries and provide timely updates on trip status, delays, and completed deliveries.
• Handle and coordinate solutions for traffic issues, delays, cancellations, vehicle breakdowns, and other operational concerns.
• Coordinate with warehouse, operations, clients, and other departments to ensure smooth dispatch activities.
• Follow up on pending, delayed, or unsuccessful deliveries.
• Verify and maintain delivery documents, trip tickets, proof of delivery, and other dispatch-related records.
• Maintain accurate dispatch logs, monitoring sheets, and daily reports.
• Prepare reports on completed trips, pending deliveries, delays, and operational issues.
• Ensure that dispatch activities follow company policies, safety procedures, and operational standards.
• Perform other duties and responsibilities related to logistics and transportation operations as assigned.

Qualifications

• College graduate, preferably in Logistics, Supply Chain Management, Business Administration, Transportation Management, or a related course.
• With experience in dispatching, logistics, transportation, fleet operations, or delivery coordination is preferred.
• Knowledge of delivery operations, route planning, and driver coordination is an advantage.
• Proficient in Microsoft Office, particularly Excel, and Google Workspace.
• Familiarity with GPS, tracking, dispatch, or logistics systems is an advantage.
• Strong communication and coordination skills.
• Organized, detail-oriented, and able to multitask.
• Good problem-solving and decision-making skills.
• Ability to work under pressure and meet tight deadlines.
• Willing to work on shifting schedules, weekends, or holidays when required.
• Willing to work onsite.

Key Skills

• Dispatch & Driver Coordination
• Route Planning
• Delivery Monitoring
• GPS/Tracking
• Logistics Operations
• Communication & Coordination
• Problem Solving
• Time Management
• Microsoft Excel / Google Sheets
• Reporting & Documentation

Work Location: In person