Dispatch Coordinator

At Freedom Drains LLC, we know that when someone calls with a plumbing or drain problem, they want to know that help is on the way.

We're looking for a Dispatch Coordinator who can help make that happen.

You'll be the person helping connect customers with our service technicians, keeping appointments organized, and making sure everyone has the information they need throughout the day.

Some days will be busy, and plans won't always go exactly as expected. We're looking for someone who can stay calm, communicate clearly, and find practical solutions when schedules change.

What You'll Do

• Schedule plumbing, drain cleaning, and service appointments.
• Dispatch technicians to customer locations based on availability, location, and job priority.
• Answer incoming service calls and gather important job details.
• Keep customers updated on appointment times and technician arrivals.
• Monitor daily schedules and adjust assignments when urgent requests come in.
• Communicate with technicians about job details, changes, and customer needs.
• Track service requests and update work orders in the scheduling system.
• Coordinate follow-up appointments when additional work or parts are needed.
• Help resolve scheduling conflicts and unexpected delays.
• Maintain accurate customer information and service records.
• Work with the office and field teams to keep daily operations running smoothly.
• Provide friendly, professional service to customers over the phone and through email.

What We're Looking For

• 1–2 years of experience in dispatching, scheduling, customer service, office coordination, or a related role.
• Strong organizational and communication skills.
• Ability to handle multiple calls, appointments, and changing priorities.
• Comfortable using computers, scheduling software, and basic office applications.
• A dependable, detail-oriented approach to daily work.
• Experience in plumbing, HVAC, electrical services, home services, or transportation is helpful but not required.

Pay: $48,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote