Dispatch Coordinator

About Speedpanel

Speedpanel Systems is a leading Australian manufacturer of innovative fire-rated and acoustic wall systems, trusted by major construction projects nationwide. Known for our commitment to quality, safety, and exceptional service, we continue to lead the way in delivering cutting-edge solutions to the construction industry.

We're on the lookout for a Dispatch Coordinator to join our friendly Warehouse team at our Head Office in Bayswater. If you enjoy being part of a fast paced, supportive warehouse environment, we want to hear from you.

About the Role

This full-time, permanent role supports our Dispatch Supervisor with the day-to-day coordination of dispatch activities, including truck bookings, transport quotes, customer enquiries and ensuring orders are picked, packed and dispatched accurately and on time.

You'll also be providing assistance with loading and unloading activities, maintains accurate dispatch records and ensures all dispatch processes are completed safely and in accordance with Speedpanel standards and company requirements.

Key Responsibilities

• Assist the Dispatch Supervisor with the day-to-day management and act as second-in-charge, including coordinating and supporting Dispatch team members.

• Coordinate daily dispatch operations, including picking, packing, loading, transport and deliveries, ensuring customer orders are accurate, complete and dispatched safely and on time.

• Manage the Dispatch Calendar, delivery schedules and transport requirements, ensuring all necessary paperwork and documentation is completed and prepared within required timeframes.

• Provide timely and cost-effective freight quotes to our Sales Department in accordance with the Freight Matrix, and source, negotiate and coordinate reliable freight providers.

• Monitor freight and delivery performance, following up and resolving delays, damages, missed deliveries and other transport-related issues.

• Maintain accurate and up-to-date dispatch records, documentation and system information in WMS, MYOB and other relevant systems.

• Provide a high level of customer service by promptly handling incoming calls, customer enquiries and dispatch-related requests.

• Work closely with Sales, Inventory, Production, Warehouse, Purchasing and other departments to coordinate requirements, resolve issues and maintain smooth operations.

• Assist with allocating daily workloads and resources within the Dispatch team and support the Dispatch Supervisor with operational issues, customer complaints and delivery discrepancies.

• Identify and support improvements to dispatch processes, freight costs, service levels and operational efficiency, including assisting with stocktakes and audits.

About You

• Previous experience in dispatch, logistics, transport, warehousing or a similar operational environment.

• Excellent organisational and time-management skills, with the ability to manage multiple priorities, meet deadlines and maintain attention to detail.

• Effective communication and interpersonal skills, with the ability to work professionally with customers, suppliers and internal teams and provide direction and support to Dispatch staff.

• Good problem-solving and decision-making skills, with the ability to work independently, take initiative and act as second-in-charge while following the direction of the Dispatch Supervisor.

• Good computer skills, including experience with WMS, MYOB, Microsoft Office or similar systems; experience with transport coordination and freight bookings is desirable.

• Reliable, punctual and responsible, with a flexible and positive approach to changing operational requirements and a strong commitment to safety and company procedures.

• Current Forklift Licence – desirable.

• Certificate III in Warehousing Operations – desirable.

• Chain of Responsibility (CoR) training – mandatory.

Why Join Speedpanel?

• Be part of a company that genuinely values its people, prioritises safety, innovation and quality

• Enjoy onsite parking, modern facilities, and an additional day off each year

• Access ongoing training and professional development to support your career growth

• Full uniform provided, safety boots, pants, and shirts – so you're ready to hit the ground running

• Access to employee wellbeing and rewards programs, including our Employee Assistance Program (EAP), and participation in our Employee Share Plan

*Please note, agency referrals are not being considered at this stage. *

Speedpanel is an equal opportunity employer, committed to building a diverse and inclusive workforce. We value and respect diversity and encourage applications from people of all backgrounds and abilities.

Eligibility

As part of our commitment to safety and compliance, candidates are required to complete a National Police Check, Pre-Employment Medical assessment, including drug and alcohol screening, verification of legal working rights in Australia.