Dispatch Coordinator | Work from Office - Pampanga

We’re Hiring: Dispatch Coordinator

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Dispatch Coordinator
Work Arrangement: Work from Office
Location: Philippines - Pampanga (Angeles)
Schedule: Morning/Night Shift

Job Description:
Key Responsibilities

• Schedule and dispatch flatbed trucks for machinery and heavy equipment transportation.
• Coordinate pickup and delivery appointments with customers, job sites, dealers, and auction locations.
• Match loads with available drivers and equipment to maximize fleet utilization and profitability.
• Monitor driver locations, shipment status, and delivery timelines.
• Ensure compliance with DOT, FMCSA, state, and local transportation regulations.
• Obtain and verify permits, routing requirements, and clearance restrictions for oversized loads.
• Communicate load details, route information, and customer requirements to drivers.
• Track shipments and proactively resolve transportation delays, route issues, and customer concerns.
• Maintain accurate dispatch records, driver logs, and load documentation.
• Negotiate freight rates with brokers, customers, and carriers when required.
• Coordinate maintenance scheduling and equipment availability with fleet management.
• Verify load securement requirements and ensure drivers have appropriate equipment, chains, straps, binders, and tarps.
• Provide exceptional customer service through regular shipment updates and issue resolution.
• Assist with after-hours and emergency dispatch coverage as needed.

Qualifications and requirements:

• Minimum 2 years of dispatching experience in flatbed, heavy haul, or specialized transportation preferred.
• Knowledge of machinery transportation, oversized loads, and heavy equipment logistics.
• Experience using Transportation Management Systems (TMS), GPS tracking, and dispatch software.
• Strong organizational, multitasking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Key Skills

• Dispatch Operations
• Heavy Equipment Transportation
• Flatbed & Step-Deck Logistics
• Route Planning
• Permit Coordination
• Driver Management
• Freight Negotiation
• Customer Service
• Fleet Utilization
• Problem Resolution
• Regulatory Compliance
• Time Management

Non-negotiable skills and requirements:

• Experience dispatching construction, agricultural, mining, or industrial equipment.
• Knowledge of permit acquisition and heavy-haul routing.
• Familiarity with load boards such as DAT, Truckstop, and other freight-matching platforms.
• Experience working with owner-operators and company drivers.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.