Dispatch / customer Service

About the Role:

Rapid Care Innovation Transport LLC is looking for a motivated and detail-oriented Dispatch / Customer Service representative to join our growing team in Cedar Rapids, IA. This is an exciting opportunity to play a vital role in keeping our transport operations running smoothly while delivering exceptional service to every customer we serve.

Responsibilities:

• Coordinate and dispatch transport vehicles efficiently to meet scheduling demands
• Serve as the primary point of contact for customers, handling inquiries, bookings, and updates
• Monitor driver locations and trip statuses to ensure on-time performance
• Communicate clearly with drivers, clients, and internal staff via phone, radio, or digital platforms
• Maintain accurate records of dispatched trips, customer interactions, and service logs
• Resolve scheduling conflicts, delays, or customer concerns in a timely and professional manner
• Support daily operations by coordinating route planning and resource allocation

Requirements:

• Previous experience in dispatching, customer service, or transportation coordination preferred
• Strong communication and interpersonal skills, both verbal and written
• Ability to multitask and remain calm in a fast-paced, high-demand environment
• Proficiency with computers, scheduling software, and basic office tools
• Excellent problem-solving skills and attention to detail
• Reliable, punctual, and a strong team player with a customer-first attitude
• Must be located in or able to commute to Cedar Rapids, IA

About Us:

Rapid Care Innovation Transport LLC is a dedicated transport company based in Cedar Rapids, IA, committed to providing reliable, compassionate, and efficient transportation solutions. Our clients trust us to deliver on our promises, and our team takes pride in going above and beyond every single day. We foster a supportive work environment where every team member is valued and empowered to make a difference.