Dispatch Executive

Dispatch Executive — Dhatu Organics

Job Title: Dispatch Executive
Location: Mysuru, Karnataka
Department: Operations / Logistics
Reports to: Operations Manager / Founder

Key Responsibilities

• Pack, label, and dispatch customer orders accurately and on time.
• Verify order quantity, SKU, batch, expiry date, packaging quality, and invoice details before dispatch.
• Generate sales invoices, delivery challans, e-way bills, and shipping labels as required.
• Coordinate with courier partners, transporters, and marketplace logistics teams for timely pickup and delivery.
• Track daily shipments, resolve delivery delays, RTOs, damages, and customer delivery issues.
• Maintain dispatch records, courier manifests, GRNs, and proof-of-delivery documents.
• Manage inventory of packaging materials, courier bags, cartons, tape, labels, and fillers; raise replenishment requests.
• Coordinate with warehouse/production team for stock availability and priority order dispatch.
• Ensure correct handling of fragile, heavy, and food-grade products during packing and loading.
• Follow FIFO/FEFO, batch traceability, hygiene, and food-safety procedures.
• Update order status on Shopify, marketplaces, and internal systems.
• Reconcile courier bills, freight charges, COD remittances, and dispatch discrepancies.
• Support returns processing, quality checks, and re-dispatch of approved replacement orders.
• Report daily dispatch status, pending orders, courier issues, and stock/packaging shortages.

Requirements

• 1–2 years’ experience in dispatch, warehouse, logistics, or e-commerce operations.
• Knowledge of invoicing, e-way bills, shipping labels, and basic GST documentation.
• Familiarity with Shopify, marketplace panels, Excel/Google Sheets, and courier portals preferred.
• Strong attention to detail, basic computer skills, and ability to handle physical packing work.
• Good communication and coordination skills; Kannada and English preferred.
• Ability to work in a fast-paced food-manufacturing environment.

Pay: ₹11,000.00 - ₹15,000.00 per month

Work Location: In person