Pacific Coast Container Inc

Job Summary
We are seeking a highly motivated and experienced Dispatch Lead to oversee daily dispatch operations in a fast-paced third-party logistics (3PL) environment. This role is responsible for coordinating the movement of goods, supervising dispatch personnel, ensuring accurate scheduling, and driving on-time deliveries. The ideal candidate is a strong leader with excellent problem-solving abilities, a customer-focused mindset, and a commitment to operational excellence, safety, and compliance.
Key Responsibilities
<ul>
<li>Lead and oversee daily dispatch operations to ensure efficient workflow, accurate scheduling, and timely deliveries.</li>
<li>Supervise, mentor, and train dispatch team members to maintain high performance and adherence to company procedures.</li>
<li>Monitor delivery schedules and proactively address delays, route changes, and operational exceptions.</li>
<li>Serve as a primary point of contact for customers regarding delivery status, scheduling updates, and issue resolution.</li>
<li>Collaborate with logistics and transportation teams to optimize routes, maximize fleet utilization, and reduce transportation costs.</li>
<li>Ensure compliance with company policies, safety standards, and applicable transportation regulations.</li>
<li>Investigate and resolve delivery issues, damaged shipments, customer concerns, and service disruptions.</li>
<li>Maintain accurate dispatch records, schedules, operational data, and performance metrics.</li>
<li>Prepare reports and provide operational updates to management.</li>
<li>Identify opportunities for process improvement to increase efficiency, productivity, and service quality.</li>
<li>Support continuous improvement initiatives that help reduce costs and improve operational performance.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>High school diploma or equivalent required; Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Transportation, or a related field preferred.</li>
<li>Minimum of 3 years of experience in dispatch, logistics, transportation, or supply chain operations, preferably within a 3PL environment; previous leadership or team lead experience is a plus.</li>
<li>Strong knowledge of transportation and logistics operations, including experience with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and ERP platforms.</li>
<li>Excellent leadership, communication, and interpersonal skills with the ability to effectively manage and develop a team.</li>
<li>Strong organizational, time-management, and problem-solving abilities, with the capacity to make sound decisions in a fast-paced environment.</li>
<li>Proficient in Microsoft Office Suite, including Excel and Word.</li>
<li>Ability to analyze operational data, identify trends, and implement process improvements that enhance efficiency and reduce costs.</li>
<li>Ability to lift up to 25 pounds and work in both office and warehouse environments as needed.</li>
<li>Flexibility to work evenings, weekends, overtime, or other schedules based on business and operational requirements.</li>
</ul>

Dispatch Lead

Dispatch Lead

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