Dispatch Lead

Job Summary

We are seeking a highly motivated and experienced Dispatch Lead to oversee daily dispatch operations in a fast-paced third-party logistics (3PL) environment. This role is responsible for coordinating the movement of goods, supervising dispatch personnel, ensuring accurate scheduling, and driving on-time deliveries. The ideal candidate is a strong leader with excellent problem-solving abilities, a customer-focused mindset, and a commitment to operational excellence, safety, and compliance.

Key Responsibilities

• Lead and oversee daily dispatch operations to ensure efficient workflow, accurate scheduling, and timely deliveries.
• Supervise, mentor, and train dispatch team members to maintain high performance and adherence to company procedures.
• Monitor delivery schedules and proactively address delays, route changes, and operational exceptions.
• Serve as a primary point of contact for customers regarding delivery status, scheduling updates, and issue resolution.
• Collaborate with logistics and transportation teams to optimize routes, maximize fleet utilization, and reduce transportation costs.
• Ensure compliance with company policies, safety standards, and applicable transportation regulations.
• Investigate and resolve delivery issues, damaged shipments, customer concerns, and service disruptions.
• Maintain accurate dispatch records, schedules, operational data, and performance metrics.
• Prepare reports and provide operational updates to management.
• Identify opportunities for process improvement to increase efficiency, productivity, and service quality.
• Support continuous improvement initiatives that help reduce costs and improve operational performance.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Transportation, or a related field preferred.
• Minimum of 3 years of experience in dispatch, logistics, transportation, or supply chain operations, preferably within a 3PL environment; previous leadership or team lead experience is a plus.
• Strong knowledge of transportation and logistics operations, including experience with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and ERP platforms.
• Excellent leadership, communication, and interpersonal skills with the ability to effectively manage and develop a team.
• Strong organizational, time-management, and problem-solving abilities, with the capacity to make sound decisions in a fast-paced environment.
• Proficient in Microsoft Office Suite, including Excel and Word.
• Ability to analyze operational data, identify trends, and implement process improvements that enhance efficiency and reduce costs.
• Ability to lift up to 25 pounds and work in both office and warehouse environments as needed.
• Flexibility to work evenings, weekends, overtime, or other schedules based on business and operational requirements.