Dispatch Manager

We are looking for an experienced and responsible Dispatch Manager to oversee daily delivery operations, manage drivers, coordinate with customers and internal teams, and ensure timely payment collection and recovery.

Key Responsibilities:

• Manage daily dispatch operations and coordinate with delivery drivers.
• Provide drivers with delivery instructions, payment methods, and collection procedures.
• Ensure payments are collected from customers and follow up on outstanding/overdue payments in coordination with Accounts.
• Handle customer queries through the Vonage line and resolve delivery-related issues.
• Coordinate with Sales and Accounts regarding customer, pricing, and payment issues.
• Monitor deliveries, customer signatures, and delivery photographs.
• Manage driver issues and ensure smooth and timely delivery operations.
• Monitor vehicle maintenance and MOT schedules, with reminders at 21, 14, and 3 days before expiry.
• Coordinate vehicle repairs and ensure all vans remain operational.
• Maintain accurate records of deliveries, payments, vehicle maintenance, and follow-ups.

Requirements:

• Experience in dispatch, logistics, fleet, or delivery operations.
• Strong communication, coordination, and follow-up skills.
• Ability to manage drivers, customer issues, and payment recovery.
• Strong organizational and problem-solving abilities.

Working Days: 6 Days a Week
Working Hours: 2:30 PM – 11:30 PM
Location: Gulberg III, Lahore

Pay: Rs80,000.00 - Rs100,000.00 per month

Work Location: In person