Dispatch Manager

Dispatcher / Customer Service Manager (In-Office)

Atomic Electric Service | Knoxville, TN

Monday–Friday, 8:30 AM–5:00 PM (30-minute unpaid lunch)

$18–$26/hour DOE (approx. $37K–$54K annually)

Atomic Electric Service is a locally owned electrical contractor serving Knox, Blount, Anderson, Loudon, and Sevier counties. We're known for quality work, clear communication, and doing things the right way. We're growing, and we need someone who can run the board, take care of our customers, and keep jobs moving from first call to final inspection.

Dispatch is the nerve center of our operation. You'll be trusted to make real decisions, and you'll be treated that way.

What You'll Do

• Manage the daily schedule for our electrician crews
• Answer inbound calls and book service appointments
• Dispatch residential and light commercial service calls
• Prioritize emergencies and make real-time scheduling calls
• Reassign crews mid-day to keep them productive
• Keep customers informed on arrival windows and job status
• Handle customer questions, reschedules, and concerns with a clear, honest answer
• Follow up after jobs to make sure the customer was taken care of
• Coordinate with utilities for disconnects, reconnects, and service work
• File permits with state and local AHJs
• Schedule and track inspections so jobs close cleanly
• Keep job notes and status accurate in ServiceTitan
• Work with the Service Manager on pricing and estimate approvals

Your Authority

You own the board. You can override the schedule, prioritize emergencies, reassign crews during the day, and work directly with utilities and inspectors. Pricing and estimates go through the Service Manager.

What Success Looks Like

• Crews start on time and stay busy
• Calls get answered and booked
• Customers know when we're coming and hear from us before they have to call
• Permits and inspections never hold up a job
• ServiceTitan reflects what's actually happening

What We're Looking For

• Dispatch, customer service, or coordination experience in a trades or service business
• ServiceTitan or similar software (puts you toward the top of the pay range)
• Utility, permit, or inspection coordination experience is a strong plus
• Comfortable handling around 30 calls a day
• Calm, organized, and decisive when the phones stack up
• Clear, honest communicator with customers and crews
• Aligned with our core values: Skilled, Humble, Inquisitive, Friendly, Thorough

This Role Is Not for Someone Who

• Avoids tough conversations
• Lets details slip because it's busy
• Needs constant supervision
• Tells people what they want to hear instead of the truth

Benefits

• Company pays 100% of employee medical, dental, and vision premiums
• 50% of the added cost for spouse or family coverage
• 3% retirement match
• 2 weeks paid vacation plus 10 paid holidays
• Company-paid short and long-term disability
• Life insurance
• No weekends or holiday on-call

Growth

Strong performers can grow into Office Manager, Install Manager, or General Manager support roles. Advancement is based on performance and reliability, not tenure.