Dispatch Officer

Join RACQ as a Dispatch Officer and play a key role in keeping roadside assistance moving across Queensland.

We have permanent and fixed-term opportunities available for people who thrive under pressure, enjoy solving problems and are confident making decisions when circumstances change.

About the Role

As a Dispatch Officer, you’ll coordinate RACQ Patrols and external service providers, balancing member needs, demand and available resources to deliver timely roadside assistance.

You will

• Dispatch Patrols and service providers
• Monitor demand and resource availability
• Prioritise events and make real-time allocation decisions
• Respond quickly when operational conditions change
• Communicate with Patrols, providers and internal teams
• Solve problems and manage competing priorities
• Work confidently across multiple systems and communication channels

What You’ll Bring

• Strong communication and organisational skills
• Confidence making decisions under pressure
• Sound judgement and problem-solving ability
• Initiative, adaptability and attention to detail
• Confidence using multiple systems simultaneously
• A collaborative approach and strong member focus
• Experience in dispatch, logistics, contact centres, field resource coordination or another fast-paced operational environment

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ

Why you’ll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one
  Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts
  Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics
  Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life
  Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both. Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to [email protected] for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process