Dispatch Officer

Dispatch Officer

Join a well-established Manufacturing Company

Data Entry. Strong Coordination skills.  Customer service focus

$70 - 75K + Bonus + Super NEG.

This is a great opportunity to join a well-established medium-sized Company in the manufacturing sector producing core construction materials for the home and infrastructure sector.  A leading manufacturer and supplier of quality products, our client has a high profile, is committed to safety, and driving efficiency and competence throughout their manufacturing site and distribution network.

As part of a small team, you will be responsible for taking and processing customer orders through the company’s commercial systems and then coordinating with production / depots to ensure availability and the safe transportation of goods to the customer in a timely manner.   Duties include:

·         Taking incoming customer orders (via phone and email predominantly)

·         Processing orders – inputting accurate data into the Companies ERP system – Microsoft Business Central.

·         Liaising with Production / Warehouse/ Depots re the fulfilment of orders

·         Liaising with the Companies Transport Carrier – communicating with Drivers, ensuring loaded correctly (in compliance with standard operating procedures to comply with regulatory and company requirements) and delivered on time and in full to the customers

·         Monitoring and reporting of pallet movement.

·         Customer service / problem solving with customers and across the business ie sales, operations

·         Administration as it relates to this area of the business – dispatch records and documentation.

·         Participating in 5S programs as it relates to continuous improvement

The ideal candidate will demonstrate:

·         Experience in a dispatch or similar role function ie outbound logistics within a manufacturing and / or transport distribution business would be ideal but not critical

·         Experience in coordinating loads ie liaising with Drivers and understanding the chain of responsibility (COR) and regulations would be ideal but not critical

·         Strong phone skills / Order Taking and Data entry skills

·         Numerate AND High attention to detail

·         High level of customer service and problem-solving skills

·         Strong planning and prioritization skills

·         Ability to multitask and work in a fast-paced, often hectic environment

·         Ability to communicate easily with customers (internal and external)

·         Excellent organization and planning skills; able to meet deadlines – be patient and flexible; adapt to situations and not get frustrated or flustered. Resilient.

·         IT literate – with ERP systems ie Microsoft Business Central or similar Systems, Excel etc.

·         Able to work autonomously as well as in a small team

·         Stable work history

Monday to Friday rotation to cover 6am to 4pm.

Send details to [email protected]   quoting reference 402007b/RN – or call Rhyl on [0413 873 555](tel:0413 873 555)

Nayler Executive specialises in Executive Recruitment within the Building, Electrical, Engineering & Industrial sectors

www.nayler.com.au