Dispatch Officer

About the role

This role coordinates daily dispatch planning, project programme delivery and logistics operations for a steel manufacturing and construction materials business. You will manage the movement of finished materials from factory to construction sites, coordinate with internal project teams and external transport providers, and ensure all deliveries support agreed construction programmes and site requirements.

Key responsibilities

• Prepare and manage daily dispatch schedules in line with production and project requirements.
• Coordinate deliveries with project managers, customers, site personnel, and transport providers.
• Schedule company vehicles, subcontracted transport, and outsourced drivers.
• Optimize delivery routes and manage urgent delivery requests.
• Verify material readiness, delivery documentation, and load accuracy before dispatch.
• Ensure compliance with Workplace Health and Safety (WHS) requirements and site-specific delivery procedures.
• Coordinate incoming materials and maintain accurate inventory and stock records.
• Monitor stock levels and report critical inventory requirements.
• Monitor transport and logistics costs, obtain freight quotations, negotiate rates with subcontractors, and identify opportunities to improve delivery efficiency and cost-effectiveness.
• Build and maintain strong relationships with transport subcontractors and suppliers.

About you

• Previous experience in dispatch planning, logistics coordination, transport scheduling, or a similar operational role.
• Strong ability to coordinate effectively with internal teams, customers, suppliers, and transport providers.
• Knowledge of Workplace Health and Safety (WHS) requirements, including safe loading and transport practices.
• Excellent organisational and record-keeping skills with strong attention to detail.
• Ability to manage competing priorities, respond to urgent requests, and work effectively in a fast-paced environment.
• Competent in the use of computer systems for scheduling, dispatch coordination, inventory control, record management, and reporting.
• Ability to work independently, use initiative, and make practical decisions to support operational requirements.
• Experience in the steel, construction, manufacturing, transport, or logistics industry will be highly regarded.