Dispatch Officer

Role Overview

As a Healthcare Dispatch Officer at Dartmouth General Hospital, you serve as the critical communication link ensuring safety and swift response across the facility. This is a full-time, temporary position providing maternity leave coverage in Dartmouth, Nova Scotia.

In this role, you will answer incoming calls, prioritize security responses, dispatch personnel to alarms, and maintain accurate logs. Dartmouth General Hospital serves over 120,000 residents across acute, emergency, and critical care departments. Having an organized, calm operator managing dispatch communications allows doctors, nurses, and security staff to focus on patient care and site safety. If you excel at staying composed under pressure, managing competing priorities, and supporting others, this position offers a steady, meaningful role in healthcare security operations.

What Success Looks Like

Success in this role relies on clear communication, quick decision-making, and consistent organization.

On a day-to-day basis, you will:

• Answer incoming calls calmly and professionally, evaluating each situation to prioritize urgency.
• Dispatch security officers to alarm calls and requests for service promptly and accurately.
• Monitor alarm notification systems, ensuring all events are logged according to site protocols.
• Maintain and update client alarm accounts and security records.
• Issue hospital identification cards to authorized personnel as needed.
• Use Microsoft Office (Word, Excel, Outlook) and computer dispatch software to manage records and communications.
• Collaborate closely with security guards, supervisors, and hospital staff.

Over time, you will:

• Establish trusted working relationships with hospital personnel and security leadership.
• Ensure accurate, confidential information handling and seamless shift handoffs.
• Maintain high accuracy and response speeds even during high-stress operational peaks.

Pay & Shift Details

• Pay Rate: $20.50 per hour
• Employment Type: Full-time, Temporary (Maternity Leave Coverage)
• Location: Dartmouth General Hospital (Dartmouth, NS)
• Shift Patterns: Evening shifts (4:00 PM – 12:00 AM) and Overnight shifts (11:59 PM – 8:00 AM). Weekend availability may be required.

Qualifications

Must-Have Requirements

• High School Diploma or GED.
• Valid Intermediate First Aid and CPR Level C certification from a CSA-approved provider.
• Fluency in English (spoken and written).
• Proficiency with computers, including Microsoft Word, Excel, and Outlook.
• Strong prioritization skills and the ability to multitask in a fast-paced environment.
• Demonstrated ability to remain calm, professional, and clear-headed during urgent or stressful situations.
• High attention to detail and strong record-keeping skills.

Nice-to-Have Qualifications

• Previous experience in security dispatching, emergency communications, or call center operations.

What We Offer

• Financial Flexibility: Access on-demand daily pay options.
• Health Benefits: Medical, dental, and life insurance coverage.
• Time Off: Paid vacation and paid sick days.
• Gear & Licensing: Free uniforms, paid security licensing, and dry cleaning/tailoring allowances.
• Professional Growth: Ongoing training and professional development opportunities.

Ready to Apply?

If you are a dependable, organized communicator ready to support the health and safety of your community, we welcome your application. Apply today to join Paladin Security at Dartmouth General Hospital.

Accommodations are available on request for candidates taking part in all aspects of the selection process.