Dispatch Specialist

Overview  

 

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.  

We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams. 

We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you. 

At QIAGEN, every day is an opportunity to make a real-life impact. 

Join us, grow with us, and together, let's shape the future of biological discovery. 

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About the opportunity

As a Dispatch Specialist, you will play a key role in ensuring efficient service operations across German-speaking countries. You will coordinate Field Service Specialists, optimize service schedules, and support customers by ensuring timely interventions, preventative maintenance, installations, and service activities. Working closely with cross-functional teams, you will contribute to operational excellence, customer satisfaction, and continuous process improvement while helping QIAGEN achieve its service and business objectives. Please note that this position is offered on a fixed-term contract until May 31, 2028.

Your tasks include

• Coordinate and schedule Field Service Specialists across German-speaking countries, including service interventions, preventive maintenance, installations, and de-installations of QIAGEN instruments.
• Optimize engineers’ workloads and travel schedules to maximize productivity and service efficiency.
• Monitor and support spare parts processes, including order management, inventory tracking, stock reconciliation, and returns.
• Maintain accurate service records and case documentation within CRM systems.
• Ensure customer and instrument data is accurately maintained and updated.
• Monitor service performance against established Service Level Agreements (SLAs) and support achievement of departmental objectives.
• Contribute to process improvements, cross-functional initiatives, and ongoing optimization of service operations.

Your profile

• Fluent German and English language skills, both written and spoken.
• Experience in customer service, service coordination, dispatching, or a similar operational support role.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Experience working with CRM systems; SAP experience is considered an advantage.
• Strong communication and relationship-building skills with both internal and external stakeholders.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proactive, solution-oriented mindset with strong problem-solving skills and a collaborative approach to teamwork.

What we offer  

• Private medical care

• Group Life Insurance

• Multisport card

• Flexible benefits platform

• Language classes

• Pension Scheme (PPE) after 12 months

• Childcare subsidy

• Training and development programs

• Happy Monday (snacks provided)

• Attractive location (Sky Tower)

• Hybrid work (conditional to your role)

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.   

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.  

Please make sure to send an English version of your CV!