Dispatch Supervisor

Job Title: Dispatch Supervisor
Department: Dispatch / Logistics
Reporting To: Dispatch Manager / Operations Manager

Job Purpose

To supervise and coordinate the day-to-day dispatch activities, ensuring accurate, timely, and safe dispatch of materials/products to customers while maintaining proper documentation and inventory records.

Key Responsibilities

• Supervise daily dispatch operations and allocate work to dispatch staff.
• Plan and coordinate vehicle loading and dispatch schedules.
• Ensure correct quantity, quality, packaging, and labeling before dispatch.
• Verify invoices, delivery challans, e-way bills, transport documents, and other dispatch-related documents.
• Coordinate with Sales, Warehouse, Production, Accounts, and Transporters for smooth dispatch operations.
• Ensure timely loading and delivery of materials as per customer requirements.
• Monitor vehicle availability, loading status, and dispatch schedules.
• Maintain proper records of dispatched materials and returned/damaged goods.
• Ensure compliance with company safety procedures during loading and unloading.
• Resolve dispatch-related issues and coordinate with concerned departments for timely solutions.
• Monitor transporter performance and maintain proper communication with drivers/transporters.
• Prepare daily/weekly dispatch reports and share them with management.
• Ensure proper housekeeping and discipline in the dispatch area.
• Train and guide dispatch team members to improve efficiency and accuracy.

Required Skills & Qualifications

• Graduate / Diploma in Logistics, Supply Chain, or relevant field.
• 2–5 years of experience in dispatch, warehouse, logistics, or similar operations.
• Good knowledge of dispatch documentation and logistics processes.
• Basic knowledge of MS Excel and ERP/software systems.
• Good communication, coordination, and problem-solving skills.
• Ability to manage a team and work under pressure.
• Strong attention to accuracy and timely execution.

Key Performance Indicators (KPIs)

• On-time dispatch performance
• Dispatch accuracy
• Documentation accuracy
• Vehicle turnaround time
• Damage/shortage control
• Team productivity
• Customer complaint reduction

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time

Work Location: In person