Dispatch Team Lead (Day Shift)

At My Food Bag, we’re passionate about delivering more than just food in a box, we deliver culinary inspiration straight to Kiwi kitchens. Every box we send out is packed to perfection with fresh ingredients and recipes that turn everyday meals into unforgettable experiences. Our mission? To keep our foodie customers smiling, one delicious dish at a time.

We’re looking for a Dispatch Team Lead to join our high-energy Ops crew and help us keep the magic moving! If you thrive in a fast-paced environment and love the idea of being the final touch before our foodies unwrap their culinary adventure, this role is for you.

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The Role

This is a full-time day shift position working 40hrs per week Thursday to Sunday.

You’ll be working in a chilled environment (don’t worry – we’ll kit you out in full uniform) to ensure every box leaves our warehouse perfectly packed and ready to delight.

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Your Recipe for Success

Reporting to the Dispatch Manager, you’ll:

• Lead the Process: Oversee the journey from the final box seal to dispatching pallets, ensuring every order is packed with care and accuracy.
• Pallet Maestro: Manage palletising, integration, and warehousing of finished goods—think of it as plating up for a crowd!
• People Chef: Maximise your team’s potential, drive engagement, and foster growth through regular team and individual check-ins.
• Safety First: Champion a safety-first culture, ensuring everyone (staff and contractors) is trained, equipped, and working safely.
• Troubleshooting Sous Chef: Be the go-to for escalations and weekend issues, stepping into the Dispatch Manager’s shoes when needed.
• Process Perfectionist: Create and maintain SOPs, monitor KPIs (accuracy, efficiency, complaints), and always look for ways to improve.
• Warehouse Wizard: Keep consumables stocked, labels accurate, and pallets perfectly presented.
• Continuous Improvement: Always on the lookout for ways to reduce downtime, integrate new products, and delight our foodie customers.

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Ingredients We’re Looking For

• 5+ years’ experience in production or logistics (bonus points for food or FMCG).
• Deep understanding of warehouse procedures and operational teamwork.
• Forklift license and valid NZ driver’s license.
• Strong people leadership and communication skills, able to inspire, motivate, and hold your team accountable.
• Outstanding multitasking and problem-solving skills.
• Flexibility and quick thinking, ready to adapt and serve up solutions on the fly.
• Passion for health and safety, efficiency, and continuous improvement.

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The Environment

• Warehouse-based work.
• Some irregular hours or on-call duties during peak seasons (think Christmas feasts!).

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Perks on the Menu

• Competitive wages.
• Generous staff discount on our core bags.
• Regular team lunches and BBQs (we love good food!).
• A day off on your birthday – because you deserve to celebrate.
• Development and training to help you grow your career.

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If you’re passionate about food, thrive under pressure, and want to be part of a team that’s all about delighting foodies, apply now with your CV and cover letter. We can’t wait to welcome you to the My Food Bag family!

Please note: You must hold a valid NZ Work Visa or NZ Residency/Citizenship. Shortlisted candidates will undergo pre-employment drug and alcohol testing.