Dispatch Team Leader

Mighty Ape is looking for a Dispatch Team Leader to lead our outbound warehouse operations and run the shift day to day so customer orders are picked, fulfilled, packed, scanned, and loaded accurately before cut-off. Reporting to the Dispatch Manager, you’ll provide strong supervisory leadership on the floor, keeping standards high and ensuring our warehouse machinery runs like clockwork.
This is a people-first supervisory role focused on active floor leadership rather than routine task execution. You will allocate daily work, monitor performance through the shift, coach team members, and maintain the standards set by warehouse management.
This is a full-time, permanent role for a natural floor leader who thrives in a fast-paced environment and takes pride in delivering exceptional service to our customers.

Job Requirements

Essential

• Proven experience supervising, leading, or coordinating teams within a high-volume warehouse, dispatch, or logistics environment.
• Strong shift management skills with the ability to reallocate resourcing on the fly to meet strict cut-off times.
• Excellent communication skills with a supportive, constructive approach to coaching and team performance.
• High attention to detail regarding quality standards, packaging, and order accuracy.
• A strong commitment to health and safety standards on the warehouse floor.

Nice to have

• Experience in fast-paced retail or eCommerce fulfillment environments.
• Familiarity with warehouse management systems, and automated dispatch processes.
• Experience with machine training

Job Responsibilities

• Lead shift execution by allocating team members across picking, fulfilling, packing, scanning, and loading based on daily priorities, monitoring progress against cut-offs, and reallocating resources dynamically as order volumes shift.
• Monitor individual and shift performance against warehouse benchmarks, delivering in-the-moment coaching, conducting regular 1:1 conversations, and fostering a positive, inclusive team culture aligned with the Mighty Ape Ways of Working.
• Maintain quality and accuracy by ensuring strict SOP compliance (including single-item scanning and specialized packaging for high-value/fragile goods), keeping work areas tidy, and catching mis-picks or mis-ships early.
• Coordinate carrier collections by overseeing the scanning, loading, and on-time release of courier vehicles in line with daily handover schedules.
• Drive floor safety and continuous improvement by reinforcing Be Safe policies, reporting hazards and incidents promptly, delivering training, and identifying workflow efficiencies to share with the Dispatch Manager.

Job Benefits

• Collaborative, energetic culture with real ownership, fun team events, & more
• Epic Discounts: Staff discounts + 50% off Mighty Mobile plans.
• Book Allowance: $150/year to spend on personal/professional development books.
• Free Snacks & Breakfast: Free daily breakfast, fruits, snacks, and free parking on-site.
• Health & Wellness: Subsidized health insurance, free flu shots & EAP.
• Balance & Recognition: 1 paid Volunteer Day/year, long service leave, and spot rewards!