N
NTT DATA SERVICES SINGAPORE PTE. LTD.
Dispatch Tech
2 months ago
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Important information
Contract type:
Permanent
Location:
Central Region, Malawi
Work mode:
Onsite
Published on:
18 August 2026
What they need
- Provide on-demand onsite IT support based on dispatched tickets and service requests.
- Respond to incident assignments from service desk/dispatch team within defined SLAs.
- Perform basic troubleshooting and resolution for hardware, software, and connectivity issues.
- Handle device setup, replacement, and break-fix activities for end-user equipment.
- Support IMAC services (Install, Move, Add, Change) for desktops, laptops, and peripherals.
- Escalate complex issues to L2/L3 support teams with proper diagnostics and documentation.
- Ensure accurate ticket updates, closure notes, and status tracking in ITSM tools.
- Follow standard procedures, security policies, and asset management guidelines.
- Coordinate with local IT teams and vendors for timely issue resolution.
- Deliver efficient and customer-focused support to maintain high user satisfaction.
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