Dispatch/Customer Service Representative

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Help or transport service

Dispatch Duties & Responsibilities

• Answer/return phone calls: This can involve taking messages or directing calls to appropriate personnel, and directly answering general questions from clients and others.
• Schedule clients: Collect information, input, schedule
• Inspect vehicles
• Issue drivers keys and paperwork
• Intake/count inventory
• Collect paperwork and keys

Education

• Education: High school diploma or equivalent required
• Experience: Knowledge of computer programs and software can be helpful

Receptionist Skills & Competencies

• Professionalism: You’re the first person a client or visitor sees. You’re their first impression of us with your behavior and appearance.
• Communication skills: Your primary job is to greet people. Find out what they need, and help them to the best of your ability. Most of this communication will be verbal, either in person or by telephone.
• Interpersonal skills: You'll work closely with various people. If someone is having a bad day, you could bear the brunt of it and responding appropriately can be critical.
• Nerves of steel: If an emergency develops you might be the first person who must respond and decide what to do.
• Technology skills: You'll be using a telephone system that features multiple internal and external lines that you must keep operating smoothly.
• Organization: You’ll not only have to keep yourself organized but you’ll have to keep everyone else organized, too. You might be responsible for stocking and straightening.
• Multitasking capability: Taking phone calls and visitors without neglecting anyone. Not get overwhelmed or frustrated all while completing daily tasks.

Job Type: Full-time

Schedule:

• 8-hour shift
• Monday - Friday

COVID-19 considerations:

Office sanitized daily, visitors and workers temperature taken at all times, and masks mandatory as required.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)
• Dispatch: 2 years (Required)

Work Location: In person