Dispatcher 3rd Shift

Description:

Dispatcher - Towing Industry 3rd Shift

Company: Brown & Son Towing

Location: Salem, VA Full-time

• 10p - 6a; Monday-Friday
• Experience in Towing Dispatch, and prefer Wrecker towing dispatch.
• Full benefits package

Brown & Son Towing is hiring a Tow Dispatcher. You'll be the first contact for customers, motor clubs, police and fleet accounts. You'll send the right truck and driver to every call quickly and safely. Stranded drivers depend on you to stay calm when things get busy.

Key Responsibilities

• Answer incoming calls and take roadside assistance and towing requests from customers, police rotation lists, insurance companies and commercial accounts.
• Collect accurate call details: location, vehicle year/make/model, condition, drop-off location and payment method.
• Assign calls to drivers based on location, truck type (light, medium or heavy duty, flatbed, wheel-lift) and availability.
• Track drivers in real time with GPS and dispatch software, and update ETAs for customers and account partners.
• Enter and close out calls in the dispatch system (e.g., Towbook, Omadi, Beacon) with correct charges, mileage and notes.
• Accept, decline and manage digital motor club jobs within required response times.
• Coordinate police-requested tows, impounds, private property tows and vehicle releases, following state and local rules.
• Handle customer questions and complaints professionally, and escalate problems to management when needed.
• Keep in contact with drivers throughout each shift about safety, delays and changes on scene.
• Help with billing records, impound lot inventory and end-of-shift reports as needed.

Benefits

Health, dental and vision insurance · Paid time off · 401(k)

Valor Fleet Services is an equal opportunity employer.

Requirements:

Qualifications

High school diploma or GED.

Dispatch in towing required. Heavy Wrecker Towing or transportation experience is a strong plus.

Good knowledge of local roads and geography.

Comfortable with computers and able to use several screens and systems at once.

Clear phone manner and strong written communication.

Able to prioritize, multitask and stay composed under pressure.

Physical and Work Environment

Sit for long periods using a phone headset, computer and radio.

Work in a fast-paced office setting with frequent interruptions.