Dispatcher/ Administrator

About us

Westside Tilt Tray is a established transport and logistics company committed to delivering reliable, professional services to our clients across Western Australia. We pride ourselves on our reputation for excellence, punctuality and customer service. Our team is dedicated to maintaining the highest standards in the transport industry, and we're looking for talented individuals to join us.

About the role

We are seeking a dedicated Dispatcher/Administrator to join our team in Busselton, WA on a full-time basis. This is a pivotal role within our operations, responsible for coordinating our transport fleet, managing communications and maintaining administrative systems that keep our business running smoothly. You will be the central point of contact between our clients, drivers and management, ensuring efficient service delivery and customer satisfaction. This role is critical to our operational success and offers the opportunity to make a direct impact on the day-to-day performance of the company.

Key responsibilities

• Dispatching tilt tray vehicles to job sites, ensuring optimal routing and efficient use of fleet resources
• Communicating with drivers via radio or mobile devices to provide job details, updates and instructions
• Managing incoming client calls and requests, taking accurate job information and scheduling accordingly
• Maintaining detailed dispatch logs, job records and administrative documentation
• Coordinating with operations management to prioritise jobs and resolve any scheduling conflicts or issues
• Monitoring vehicle movements and tracking job progress throughout the day
• Preparing invoices, delivery documentation and other administrative paperwork as required
• Responding to client enquiries and providing updates on job status and estimated arrival times
• Assisting with general office duties and supporting other team members as needed
• Maintaining accurate records of fleet maintenance schedules and driver compliance documentation

What we're looking for

• Proven experience in a dispatch, coordination or similar administrative role, preferably within the transport or logistics industry
• Excellent organisational and time management skills with the ability to manage multiple tasks simultaneously
• Strong communication skills, both written and verbal, with the ability to liaise effectively with drivers, clients and management
• Proficiency with computer systems and dispatch software; experience with transport management systems is highly desirable
• Attention to detail and accuracy, particularly when recording information and managing documentation
• Problem-solving abilities and the capacity to remain calm under pressure during busy periods
• A professional demeanour and customer-focused approach to client interactions
• Reliability and flexibility, with the ability to work set hours and adjust to operational demands
• Basic knowledge of the local Busselton and surrounding areas is advantageous

What we offer

At Westside Tilt Tray, we value our employees and provide a supportive working environment. We offer competitive remuneration for the role, a stable full-time position with a well-established company, and the opportunity to work as part of a cohesive team. You will have the chance to develop your skills in the transport and logistics sector, work with modern dispatch systems, and contribute meaningfully to a company that invests in its people. We encourage a collaborative workplace culture where your contributions are recognised and valued.

Apply now

If you believe you have the skills and experience to excel in this Dispatcher/Administrator role, we would like to hear from you. Please submit your application with your CV and a cover letter outlining your relevant experience. Join Westside Tilt Tray and become part of our growing team.