Dispatcher and Customer Service Representative

Job Overview

We are seeking an energetic and detail-oriented Dispatcher and Customer Service Representative to join our dynamic logistics team. In this role, you will coordinate transportation activities, manage freight dispatching, and deliver exceptional customer service to clients and drivers alike. Your proactive approach will ensure smooth road transportation operations, efficient route planning, and timely delivery schedules. This position offers an exciting opportunity to be at the heart of our supply chain processes, utilizing advanced transportation management systems and communication tools to keep everything running seamlessly.

Responsibilities

• Coordinate and schedule vehicle dispatches using vehicle dispatch software and transportation management systems.
• Communicate effectively with drivers, carriers, and internal teams via multi-line phone systems, ensuring clear and professional phone call management.
• Monitor GPS and GIS data to optimize routes, track shipments, and enhance transportation planning accuracy.
• Manage inbound and outbound freight shipments, ensuring compliance with DOT (Department of Transportation) regulations and shipping & receiving procedures.
• Maintain detailed records of dispatch activities, delivery statuses, and customer interactions through data entry and internal communication channels.
• Provide exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining positive relationships with clients.
• Support logistics operations by assisting with supply chain coordination, fleet management, and transportation planning initiatives.

Skills

• Strong knowledge of GIS (Geographic Information Systems), GPS technology, and transportation planning tools.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, and communication tasks.
• Excellent organizational skills with the ability to multitask across multiple lines of communication while maintaining attention to detail.
• Effective communication skills—both verbal and written—with a focus on phone etiquette and internal collaboration.
• Familiarity with road transportation operations, freight handling, shipping & receiving processes, and fleet management practices.
• Ability to analyze data for route optimization, delivery efficiency improvements, and problem resolution.
• Knowledge of DOT regulations related to vehicle dispatching and freight safety standards.

Join us in a role that keeps the wheels turning! We value proactive individuals who thrive in a fast-paced environment while delivering top-tier service. This position is paid and offers a rewarding chance to develop your expertise in logistics and customer relations within a vibrant team dedicated to excellence in transportation management.

Pay: $17.00 - $20.00 per hour

Expected hours: 40.0 per week

Work Location: In person