Dispatcher and Customer Service Representative

As a Dispatcher and Office Assistant, you will be the cornerstone of our daily operations, ensuring efficient scheduling, exceptional customer interactions, and seamless support for the office team. This role calls for someone who thrives in a fast-paced environment, embodies a "YES" mindset, and excels at turning challenges into opportunities.

Dispatching Duties:

• Schedule and dispatch technicians to job sites based on priority, location, and customer needs.
• Proactively monitor and adjust daily schedules to maximize efficiency.
• Maintain clear communication with technicians to ensure timely job updates and accurate service records.
• Communicate with customers regarding appointments, delays, or updates with professionalism and empathy.

Office Duties:

• Answer phone calls and emails, addressing customer inquiries with warmth and expertise.
• Assist with data entry, invoicing, and accounts payable tasks to support office operations.
• Maintain organized records and files, ensuring all documentation is accurate and up-to-date.
• Support team members with additional administrative tasks as needed.

Customer Service Excellence:

• Uphold BSR's mission of listening, caring, and reassuring in every customer interaction.
• Address pricing inquiries with transparency, empathy, and a value-centered approach.
• Guide customers to actionable next steps, such as scheduling appointments or providing service information.

Qualifications:

• Experience: Previous experience in dispatching, customer service, or office administration is preferred.
• Skills: Strong multitasking, problem-solving, and organizational skills.
• Technical: Proficiency in Microsoft Office Suite and familiarity with scheduling software.
• Mindset: A happy, solution-oriented attitude that embraces challenges as opportunities.
• Other: Excellent verbal and written communication skills; ability to remain calm under pressure.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Familiar with Service Titan?
• Work well independently?
• Are you comfortable managing schedules for a team of technicians?
• Do you prefer to work on a team to complete tasks?
• How would you demonstrate empathy and professionalism when addressing a frustrated customer?
• Efficient at typing? WPM?
• Do you have mechanical aptitude?

Experience:

• Office: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person