Dispatcher and Customer Service Representative

Dispatcher / Customer Service Representative

Join Our Locksmith Team!

We are looking for a reliable, organized, and customer-focused Dispatcher / Customer Service Representative to join our growing locksmith company.

In this role, you will be the first point of contact for customers needing locksmith services. You will coordinate service calls, communicate with customers and locksmith technicians, schedule appointments, and help ensure every job is handled quickly and professionally.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries
• Provide friendly, professional customer service
• Schedule and dispatch locksmith technicians to service calls
• Coordinate technician schedules and routes efficiently
• Communicate job details, locations, and customer needs to technicians
• Follow up with customers regarding appointments and service status
• Enter and maintain accurate customer and job information
• Handle scheduling changes, cancellations, and urgent service requests
• Provide customers with accurate information regarding services and pricing
• Maintain communication with technicians throughout the workday
• Resolve customer concerns professionally and efficiently
• Process payments or assist with payment collection when needed
• Maintain a professional and positive attitude in a fast-paced environment

Qualifications

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable handling multiple phone calls and service requests
• Strong attention to detail
• Ability to remain calm and professional under pressure
• Basic computer skills and ability to learn scheduling/dispatch software
• Reliable attendance and punctuality
• Previous experience in dispatching, customer service, call centers, scheduling, or the locksmith/home-service industry is a plus
• Locksmith experience is not required; training will be provided to the right candidate

What We're Looking For

The ideal candidate is someone who:

• Enjoys helping people
• Communicates clearly and professionally
• Can think quickly and solve problems
• Is dependable and takes responsibility
• Works well independently and as part of a team
• Can stay organized in a busy, sometimes unpredictable environment
• Understands the importance of excellent customer service

Position Details

Position: Dispatcher / Customer Service RepresentativeEmployment Type: Full-TimeSchedule: Monday–Friday, 8:30 AM–5:00 PMPay:15 - 17.50 per hour, depending on experienceLocation: Kissimmee, Florida

How to Apply

If you are organized, dependable, and enjoy working with customers in a fast-paced environment, we'd love to hear from you.

To apply: Please send your resume and a brief description of your customer service or dispatch experience to [email protected].

Join our team and help us provide fast, reliable, professional locksmith service to our customers!

Pay: $15.00 - $17.50 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person