Dispatcher

The RGN Dispatcher is the primary point of contact between drivers and the company, responsible for coordinating daily dispatch operations and ensuring efficient, on-time service. This role supports driver performance, equipment utilization, and compliance with company policies, safety standards, and customer requirements. Success in this role requires strong communication, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Dispatch and manage a fleet of drivers, assigning loads, tasks, and instructions to meet operational requirements
Optimize fleet productivity through effective load planning, reducing empty miles and improving revenue per mile
Coordinate with planning, sales, and operations teams to support freight execution
Monitor driver and equipment activity, addressing issues quickly to maintain service levels
Confirm ETAs, appointments, and required documentation, including cross-border requirements (PARS/PAPS)
Communicate load updates and changes to internal teams in a timely manner
Support drivers with on-road issues and customer-related challenges
Ensure compliance with transportation regulations, including Hours of Service and cross-border requirements
Act as a primary point of contact for drivers, building strong working relationships
Partner with HR and Safety teams on compliance, performance, and driver-related matters
Support safety initiatives, including cargo securement and incident reporting
Manage driver scheduling, including time off, leaves, and return-to-work coordination

KNOWLEDGE, SKILLS & ABILITIES

Strong technical aptitude and ability to work within transportation systems and dispatch software
Strong written and verbal communication skills
High attention to detail and accuracy
Strong time management, organization, and prioritization skills
Effective problem-solving and decision-making abilities in a fast-paced environment
Ability to manage changing priorities and respond to urgent or last-minute issues
Strong understanding of transportation operations, dispatch processes, and driver support
Ability to collaborate across teams and build strong relationships with drivers and internal stakeholders
Availability to support operations outside of standard business hours as required

At Q-Line Trucking, we believe people are the heart of what we do. Our culture is built on collaboration, integrity, and investing in our team. When you join Q-Line, you become part of a company that values professional growth, celebrates contributions, and is committed to making a positive impact—on the road and in the workplace.

Join a team that’s passionate about what we do and driven to do it well!

High School Diploma or GED required
1–2 years of experience in the transportation industry preferred
Dispatch or fleet coordination experience is considered an asset
CCLP designation is considered an asset
Experience with cross-border freight and customs documentation is considered an asset

Work Location: In person