Dispatcher

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® Event Services is looking to hire Event Staff. This position is responsible for duties such as collecting tickets, welcoming and ushering guests, and providing superior customer service. Event Staff team members are also responsible for directing foot traffic, and ensuring the cleanliness, operational efficiency and maintenance of designated areas.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned.

• • Under the supervision of the Dispatch Program Manager or a Command Center Liaison, solely dispatches a minimum of one Unified Command staffing role (festival dispatch, logistic dispatch and/or medical dispatch) without regular coaching or intervention. In addition, the Dispatcher I role will effectively supervise, receive, transmit, and manage both routine and emergency radio traffic from a minimum of 2 event radios using appropriate radio etiquette and an even cadence.
  • Utilizing the basic functions of an Incident Management System (IMS), such as 24/7, the Dispatcher will create and update logs for all incidents and general notes in a timely manner while actively adminsitering the appropriate screen views and rapidly identifying critical incidents and prioritize them within the IMS queue. Disseminate routine calls to the appropriate department and escalate critical incidents to a Command Center Liaison or its equivalent.
  • • Receive, broadcast, and manage radio traffic on a minimum of 2 event radios
    • Read, locate, and identify locations on different types of maps, including but not limited to:
      • CAD maps
      • Dot maps
      • Cartoon maps
      • Grid maps
    • Dispatch a minimum of one staffing role
      • Festival/Event Dispatch
      • Logistic Dispatch
      • Medical Dispatch
    • Use basic functions of the facility’s IMS
    • Document and differentiate routine and priority requests
    • Disseminate requests to the appropriate party passed on the facility policies

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be 18 years of age or older.
• Must have a high school diploma (or equivalent).
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test and may be required to pass a Driver’s Record check.
• Be professional, articulate and able to use good independent judgment and discretion.
• Must be able to work overtime as needed.
• Outstanding verbal and written communication skills required.
• Must possess a high school diploma or equivalentA minimum of one of the following:
  • 2+ years in festival or large event administration, management, or site operations
  • 2+ years in maintenance or building management
  • 1+ years experience operating and communicating on a radio in a dispatch setting
  • ICS 100 certification
  • Ability to type a minimum of 45 words per minute.

PERKS AND BENEFITS:

• Part-time flexible scheduling under 30 hours/week that fit with your personal life goals
• 401(k)
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and mucn more!

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2024-1250972