Dispatcher

Who We Are

Bay Harbor Delivery LLC is a last-mile delivery operation running routes daily out of the Revere, MA area as an Amazon Delivery Service Partner. We move fast, hold high standards, and take care of the people who show up and get the work done. If you thrive in a high-energy environment and know how to keep chaos organized — keep reading.

What You'll Be Doing

• Run daily dispatch operations for a team of 40–60+ drivers, making sure every route is covered and every driver is set up to succeed
• Track routes in real time — reroute, troubleshoot, and problem-solve on the fly when drivers hit delays, breakdowns, or delivery issues
• Communicate directly with drivers throughout their shifts — answer questions, resolve app or package issues, and keep them moving
• Monitor on-time performance, route completion, and delivery metrics throughout the day
• Coordinate with station leadership on staffing gaps, call-outs, and same-day coverage
• Flag vehicle issues, damage, or safety concerns as they come in and route them to the right person
• Keep accurate records of daily dispatch activity, incidents, and driver communication
• Be the calm, clear voice drivers can count on when something goes wrong on the road

What You Bring

• 1+ years in dispatch, logistics coordination, or a similar fast-paced operational role
• Strong communication skills — clear, calm, and direct, especially under pressure
• Comfort multitasking across radios, phones, apps, and dashboards at the same time
• Solid computer skills — Excel, Outlook, and dispatch/operations tools
• Ability to read a situation quickly and make decisions without hand-holding
• Background in Amazon DSP, moving, trucking, or courier operations is a real advantage
• Degree is welcome but your experience speaks louder

What's In It For You

• Competitive hourly pay based on experience
• A real seat at the table — your decisions keep the whole operation running
• Clear path into senior operations leadership as we grow
• PTO and benefits package
• A company where hustle is noticed and rewarded

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person