Dispatcher

SUMMARY

Under the general direction of the Communication Supervisor or designee, perform a variety of clerical and technical duties related to dispatch activities . Operates various communications equipment, answers and processes emergency or non-emergency calls, and dispatches public safety units. Actively support and uphold the Tribe’s and Department’s mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Monitors emergency and general support radio frequencies.

· Receives emergency and non-emergency calls from outside agency dispatchers or law enforcement agencies via multi-line telephones, walk-ins, and radio systems.

· Records and routes emergency calls to appropriate authorities.

· Determines priorities of all calls and dispatches required units.

· Receives and processes radio calls from field units.

· Transmit messages via radio, telephone, computer, fax, or other communication equipment.

· Receive emergency calls from the public requesting police or other emergency services; determine nature and location of emergency, determine priority, and dispatch emergency units as necessary and by established procedures.

· Uses a computer-aided dispatch system or other various computer systems for data entry and general information retrieval.

· Creates and maintains a daily log of public safety communication activities.

· Establishes and maintains an effective filing and retrieval system according to established policies and procedures.

· Perform a variety of record-keeping, filing, indexing, and other general clerical work; maintain a variety of documents relating to public safety activities; prepare related reports as requested.

· Work under pressure, exercise good judgment, and make sound decisions in emergencies.

· Contributes to a team effort and accomplishes related results as required.

· Establish and maintain effective cooperative working relationships with those contacted in the course of work.

· Inquire, interpret, verify, receive, and disseminate information from law enforcement computer networks relating to wanted persons, stolen property, and vehicle registration.

· Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to learn departmental policies and procedures for service requests.

• Ability to learn geographic features and streets within the area served.

• Ability to learn police codes, practices, and methods.

• Ability to effectively and courteously deal with the public.

• Ability to communicate clearly and concisely, both orally and in writing.

• Knowledge of writing, spelling, grammar, and punctuation.

• Knowledge of the current practices and procedures involved in Police dispatch operations.

• Skills in operating various word-processing, spreadsheets, and database software programs.

• Skills in reading and interpreting maps and other navigational resources and giving directions.

• Skills in communicating using telephone and two-way radio equipment.

• Skills in remaining calm and functioning effectively during emergencies and communicating effectively with persons in varying degrees of hysteria.

• Ability to maintain confidentiality.

• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;

• Ability to work independently within Tribal and Police Department policies, rules, and regulations

• Methods and techniques of telephone etiquette

• Methods and techniques of conflict resolution

• Ability to handle multiple tasks and meet deadlines.

• Ability to exercise independent judgment

• Ability to Read and Speak the English Language

• Ability to complete training leading to certification to operate the ACJIS terminal

• Ability to define problems; collects data; establish facts and draw valid conclusions

QUALIFICATIONS

· Must be able to accurately type materials at a reasonable rate of speed and demonstrate proficiency in grammar, spelling, and filing.

· Process and record keeping of expenditures, purchase orders, or invoices preferred.

· Must possess a valid State driver's license.

· Must never have been convicted of a felony or have been convicted of a misdemeanor within three (3) years preceding application and must be willing to sign a confidentiality statement upon hire.

· Applicant must be available to work rotating shifts (days, swings, and graves), weekends, holidays, and overtime as required.

· Must be able to train in the process of doing drug/alcohol testing.

· Successfully pass an oral board and background investigation.

· Must be at least 18 years of age.

EDUCATION AND/OR EXPERIENCE

· Associate degree in a related field or trade school, professional or technical certification, and specialized training is preferred

6 months of specialized work experience, 2 years of work experience in a related field

*All applicants must be 18 years or older to apply*

We Offer Great Fringe Benefits for our Full-time Positions

Disclaimers :

There are suitability standards that all applicants must meet to obtain employment with Cocopah Casino and the Cocopah Indian Tribe. Applicants who have felonies, warrants, outstanding tickets, and misdemeanors for shoplifting, weapons, theft, domestic violence, or numerous drug convictions will not be eligible for employment.

By our policy and procedure manual, newly hired employees' pay shall be set to at least the minimum value of the pay schedule to which the position has been allocated according to our Pay schedule based on education and experience, but pay shall not exceed the midpoint for the pay grade.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The opening and closing of these positions are subject to change upon the needs of each department. For more information, please contact Cocopah Human Resources at 928-627-2102.

NATIVE AMERICAN AND CURRENT EMPLOYEE EMPLOYMENT PREFERENCE POLICIES ARE APPLICABLE TO ALL POSITIONS. MUST BE ABLE TO PASS PRE-EMPLOYMENT AND ALL POSITIONS ARE SUBJECT TO ONGOING RANDOM DRUG/ALCOHOL TESTS.