Dispatcher

Dispatcher

JOB SUMMARY:

Perform logistics functions that may include reviewing, preparing and routing shipments, coordinating drivers, work crews, vehicles or equipment to appropriate locations according to schedules or customer requests.

QUALIFICATIONS:

• Excellent communication skills

• Proficiency in Microsoft Office and logistics software

• Excellent clerical and organization skills to keep track of schedules, routes and personnel

• Knowledge of computers for scheduling and other dispatching duties

• Ability to multitask with different events happening at the same time

• Ability to work under stress and remain calm

• Ability to relay information in a fast-paced environment

RESPONSIBILITIES:

• Responsible for calculating routes and times of deliveries and making the necessary adjustments for sales and customers

• Establish delivery routes which are cost effective and compliant with Federal DOT guidelines while still maintaining an acceptable level of customer service, quality and satisfaction

• Ensuring the safe and timely pick-up and delivery of shipments

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to schedules

• Relaying information such as work orders or other messages to and from work crews or supervisors

• Using telephones, two-way radios or outlook email to contact employees

• Speaking with supervisor or customers to resolve problems, requests for services or equipment

• Preparing daily work such as schedules

• Preparing work orders for crew or receiving work orders from work crews

• Being in charge of communications within company assigned territories

• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

PHYSICAL REQUIREMENTS:

• Position works primarily in a warehouse environment

• Constant telephone activity; must have a high comfort level of initiating conversation

• Moderate noise levels

• Occupation requires being sedentary greater than or equal to 80% of the time

• Work involves sitting, standing, hearing, talking, handling, reaching outward, reaching above shoulder, walking, squatting or kneeling, bending

• Regularly required to work on multiple concurrent tasks with constant interruptions