Dispatcher

A 911 Dispatcher is a telephone, radio or computer operator that connects people in need with fire, police and medical emergency services. They receive a variety of reports, ranging from car accidents to criminal acts in progress and coordinate the dispatch of the appropriate emergency responders.

Emergency Dispatchers are the key link in the chain connecting people in trouble with emergency services. They’re often called upon to use social and communication skills to help resolve various calls, which can range from the mundane to the life threatening. Circumstances also call for critical thinking skills, to find creative ways of solving problems over the phone.

Many emergency dispatchers do not handle a single phone line, but are responsible for handling multiple channels of communication simultaneously, such as radio, telephone or computer messaging. 911 Dispatchers often need to prioritize multiple incoming calls without getting overwhelmed, knowing that their decisions will play a critical factor in emergency services’ response time to each call.

A 911 dispatcher receives emergency and non-emergency calls, advising callers and dispatching emergency units to specific locations as necessary. The job description of a 911 dispatcher involves a familiarity with police codes, the efficient operation of a police radio dispatch system, and the ability to remain calm in stressful situations

The schedule for this position will vary between days and mid shifts.

Job Type: Full-time

Pay: From $19.17 per hour

Work Location: In person