Dispatcher

Description

The Dispatcher is responsible for answering phone lines and handling the 9-1-1 system and dispatching and monitoring all emergency crews.

IMPORTANT INFORMATION: Click this link before proceeding with your application. Candidate Disqualifiers

Examples of Duties

Duties and Responsibilities:

• Maintain and operate Computer Aided Dispatch (CAD) computer system, National Criminal Information Center (NCIC) terminal, 911 enhanced system.
• Answer all incoming 911 calls for the county.
• Determine type of emergency and service required.
• Relay info to appropriate first responder agency.
• Dispatch fire departments, county units, Hillsdale, game wardens and the City of Louisburg.
• Coordinate with outside agencies for appropriate response and information sharing.
• Enter, receive, and disseminate NCIC information.
• Assist public with their concerns and determine their non-emergent needs.
• Monitor weather and report, dispatch storm spotters as needed.
• Maintain and operate Records Management System (RMS) for records.
• Enter warrants, protection orders, stolen articles, vehicles, etc.
• Operate and monitor several radio channels.
• Assist citizens with Everbridge system.
• Weekly 800 state radio test
• Process employee background checks.
• Running Triple I information
• Maintain and operate the mobile command center.
• Maintain a clean work area.
• Terminal Agency Coordinator (TAC) duties.
• Audit and validate warrants, person files, article files and property and vehicle files.
• Storm siren testing.
• Complete training through the Bridge application.
• Enter and maintain sex offenders. Perform audit and validate all sex offenders
• Peer support training.
• Maintain protection from abuse orders.
• Participate in Text to 911 training twice yearly
• Attend continuing education training through Mid-America Regional Council (MARC) or Association of Public Safety Communications Officials (APCO)
• Maintain NCIC certification
• Dispatch from command center for special events.
• Teach and present cell phone sally program to local schools.
• Appear in Court as required.
• Assist with severe weather reporting.
• Mass email/text/phone notification of life altering events.

Typical Qualifications

Position Requirements:

• Must be 18 years of age with no felony criminal record or domestic violence record.
• High School Diploma or equivalent required; 1-3 years dispatch experience preferred
• Must be able to work varied shifts.
• Must be able to sit for long periods of time.
• Valid driver’s license required.

Knowledge:

• Computer software programs and applications such as MS Office.
• County and/or city government administration.

Skills:

• Excellent customer service skills with the ability to interact in a positive and professional manner to develop and maintain strong working relationships with co-workers, management, and general public.
• Excellent written and verbal communication skills with the ability to clearly communicate goals, interests, and positions during discussions.
• Strong attention to detail, organizational skills, and ability to prioritize.

Abilities:

• Ability to read, analyze, and interpret general business documents and/or governmental regulations. Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and/or the general public.
• Ability to operate computer programs/software/platforms, to include:
• Ability to use basic office equipment.
• Ability to maintain confidentiality.

Work Environment and Physical Requirements

The work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work location(s) of the job:

  • Indoors – Constantly. Usually well lit, heated and/or air-conditioned indoor office setting with adequate ventilation.
  • Outdoors - Occasionally

• Objectionable condition(s) found on the job:

  • Computer Use – Constantly
  • Driving/Travel – Occasional local travel, which may involve exposure to extreme weather conditions.
  • Stressful situations may occur when dealing with the public.
  • Nosie – Constantly
  • Sits for long periods of time

• Undesirable health and safety condition(s) under which employee must perform:

  • None

• Machines, Tools and/or Equipment Used:

  • Basic office equipment to include computer, copy machine, fax machine, printer, telephone system.

• Physical characteristics/requirements of the job:

  • Sit/Stand/Walk - Regularly
  • Kneeling – Occasionally
  • Crouching – Occasionally
  • Using Fingers/hands – Frequently required to use hands to finger, handle, or feel; reach with hands and arms.
  • Talking - Frequently
  • Hearing – Frequently; noise level is usually moderate.
  • Seeing – Constantly
  • Vision Abilities – close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Lifting/Moving – Occasionally; lifting/moving a maximum weight of 20 pounds.