Dispatcher

Dispatcher Employment Description

Contract Transport Inc. is a mail contractor with the US Postal Service as well as a regional freight hauler with a reputation of providing on-time delivery, courtesy, safety, and efficiency. With quality equipment driven by our dedicated and experienced team of drivers, we pride ourselves on exceeding the customer’s needs. As we continue to grow, we need individuals who align with our core values.

Authority:

The Dispatcher role is appointed by the President and Logistics Director, to whom he or she is responsible for all assigned duties. The Overnight Dispatcher has the authority delegated by the President commensurate with the responsibilities of the position.

Major Responsibilities:

The Dispatch team is responsible for working together in directing and controlling the activities of the drivers and vehicle fleet at all times. Dispatcher must be enthusiastic, communicative, forward thinking, and highly motivated to manage drivers and work with our customers.

Job Responsibilities:

• Managing driver performance, route scheduling, equipment maintenance scheduling, and collaborating with all functional groups to meet operational goals
• Ensuring all fulltime drivers maintain a fulltime schedule
• Providing leadership and guidance to drivers through frequent communication
• Enforcing company and customer policies
• Reporting directly to and meeting with Logistics Director daily to review driver list, equipment, and driver schedule
• Analyzing and optimizing performance of assigned drivers: on-time pickup and delivery performance; hours of service compliance; driver availability and scheduling; accommodation of special routing needs; proper vehicle inspection procedures and reporting
• Ensuring correct use of company systems (ELD software, dispatch software, timesheets, etc.) so work performed is accurately represented
• Reviewing and making recommendations on route design and works to identify and resolve operational issues
• Keeping the President and management fully informed of the dispatch activities and any problems encountered, along with solutions to these problems
• Maintaining a sense of urgency and employee morale throughout the company
• Ensuring that Contract Transport Inc’s image of honesty, integrity, and fairness is always projected favorably by all employees
• Assuming additional duties and responsibilities not specifically enumerated, but which are assigned and/or delegated by the President or Logistics Director

Summary:

The Dispatcher is solely responsible for keeping communication flowing between drivers, shop, and our customers. The extent of the contribution is dependent upon self-motivation, commitment, and ability to organize and plan dispatch activities of the company. Motivating personnel to perform at the desired level of productivity requires leadership by action as well as management skill and ability.

Schedule:

• Monday to Friday and on call as needed

Work Location:

• In-office

Policy Statement:

Contract Transport Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, color, creed, gender identity, mental disability, national origin, physical disability, race, religion, sex, sexual orientation or any other protected class as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Contract Transport Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy https://das.iowa.gov/human-resources/diversity-aa-eeo

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Application Question(s):

• Are you willing to work some nights and weekends on call from home as needed?
• CTI pays for 100% of the employees health insurance premium. Are you needing health insurance?

Education:

• High school or equivalent (Preferred)

Experience:

• Trucking Compliance: 1 year (Preferred)
• Dispatching: 1 year (Preferred)

Work Location: In person