Dispatcher

Harper Electric is seeking a reliable and organized Dispatcher to coordinate service calls, technicians, customers, and daily scheduling. The ideal candidate is a strong communicator who can multitask in a fast-paced environment while maintaining accurate schedules and providing excellent customer service.

Responsibilities

• Schedule and dispatch electricians and service technicians to customer locations

• Coordinate daily service calls and adjust schedules as priorities change

• Communicate with technicians regarding job assignments, locations, schedules, and updates

• Communicate professionally with customers regarding appointments, arrival times, and service needs

• Monitor technician availability and job progress throughout the day

• Coordinate emergency and priority service requests

• Maintain accurate records of service calls, appointments, and customer information

• Work closely with Service Managers and other departments to coordinate field operations

• Follow up on outstanding service calls and ensure timely communication with customers and technicians

• Assist with general administrative and scheduling duties as needed

• 2+ years of dispatching, scheduling, customer service, or related experience preferred

• Experience in the electrical service industry is a plus

• Strong communication and organizational skills

• Ability to multitask and prioritize in a fast-paced environment

• Strong attention to detail and problem-solving skills

• Ability to remain calm and professional when handling schedule changes or urgent requests

• Proficiency with Microsoft Office and general computer systems

• Ability to learn scheduling and service management software

• Must be dependable, punctual, and able to work effectively as part of a team

What We Offer

• Competitive pay based on experience
• Full-time employment
• Medical, Dental & Vision Benefits
• Paid time off
• 401(k)
• A team-oriented work environment