Dispatcher

EBZ - Dispatcher

Dispatcher

Position Profile

This position is responsible for ensuring a high level of customer service, efficient cargo pick-up and delivery, and optimal equipment turn-time.

Essential Duties

Operate safely and in compliance with all established HSSE policies and procedures

Responsible for the routing, scheduling and dispatching of drivers, equipment and freight loads going out daily/nightly and reporting activities to the Operations group

Ensure that all container numbers, times and dates are received from drivers and enter into the dispatch system

Provides excellent customer service on the phone and when arranging for pick-ups and deliveries

Communicates with various customer sites to coordinate the movement of freight

Assist customers with setting appointments and with other issues at locations

Support the safe operation of all trucks, drivers and related trucking operations

Performs administrative functions such as printing delivery receipts, manifest shipments for trailers, create freight bills, trace shipments, etc.

Support 100% compliance with all transportation and safety regulations, Federal, State and WISHA

Prepare a variety of reports for operations, customers and for internal use

May assist with trucking and warehouse operations, as needed

Perform other duties as assigned

Qualifications

High school diploma or GED

Minimum of two years transportation / dispatch experience

Knowledge, Skills, and Abilities

Sound understanding of DOT regulations, HazMat and OTR experience preferred

Proficient use of MS Office Suite including Word, Outlook and Excel

Excellent verbal, written and listening communication skills

Ability to multi-task and prioritize and exhibit team player attitude

High level of interpersonal skills to handle sensitive and confidential situations

Demonstrate poise, tact and diplomacy

We’re committed to taking care of you and your family, today and in the future.

Here’s what you can look forward to:

• Compensation
  • Competitive base annual salary range: $23.90 - $37.00, depending on experience and qualifications
• Health & Wellness
  • Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
  • Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage
• Retirement
  • Generous 401(k) plan with a 4% company match
• Paid Time Off
  • 2 weeks’ vacation annually
  • 7 company holidays
  • 7 days of sick leave annually
• Extras that Make a Difference
  • Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
  • Annual boot reimbursement