Dispatcher

Transportation Dispatcher

Job Summary:

The Transportation Dispatcher will coordinate and schedule drivers for pick-up and drop-off in a safe, efficient, and timely manner.

Supervisory Responsibilities:

• None.

Duties / Responsibilities:

• Oversees equipment availability; assigns drivers, and extra drivers when needed.
• Anticipates weather complications along routes and at the driver’s destinations.
• Communicates delays and route changes, as necessary.
• Complete and verify Greyhound transactions.
• Effectively Communicates with riders and callers and with meeting their needs.
• Provides Pre-Trip information to all drivers for the following days route.
• Schedules drivers for pick-up and drop-off; selects most efficient routes for each driver.
• Maintains phone contact with drivers; receives and dispatches responses and emergency aid when needed.
• Maintains and reviews daily fares reconciliation; monitors daily logs for errors and / or compliance violations.
• Maintains and reviews daily the previous route sheets and validates the rides and mileage of the route.
• Monitors drivers working hours to ensure compliance with federal and state laws and regulations.
• Reviews maintenance and repair schedules for vehicles.
• Collect data and reports from the operating system.
• Performs other related duties as assigned.

Statement of Other Duties Disclaimer:

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties and qualifications required of employees to do this job.

7/10/24 KH

Required Skills / Abilities:

• Excellent verbal and written communication skills.
• Strong organizational skills to prepare and assign routes.
• Strong leadership skills to ensure drivers compliance with direction and assignments.
• Basic understanding of geographical areas and mapping programs to facilitate efficient routing.
• Proficient with or able to quickly learn dispatch and recordkeeping systems.
• Ability to work at a fast pace and under pressure.
• Ability to problem solve.

Education and Experience:

• High school diploma or equivalent required; Associate degree in Transportation, Logistics, or related field preferred.
• At least three years of related experience and execution of similar duties.

Physical Requirements:

• Must pass a drug (including alcohol) screening.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to fifteen (15) pounds at times.