Dispatcher

About the role

Assign delivery medicines packages, optimized routes, and specific destinations to drivers or riders based on fleet capacity and efficiency. Generate, verify, and organize essential handover documents, including Delivery Manifests and Waybills. Track the real-time location of field personnel using internal systems or GPS tracking software. Provide immediate support and guidance to riders encountering delivery issues, navigation difficulties, or on-road emergencies.

Key responsibilities

• Assign delivery medicines packages, optimized routes, and specific destinations to drivers or riders based on fleet capacity and efficiency
• Generate, verify, and organize essential handover documents, including Delivery Manifests and Waybills
• Track the real-time location of field personnel using internal systems or GPS tracking software
• Provide immediate support and guidance to riders encountering delivery issues, navigation difficulties, or on-road emergencies
• Unload, receive, and verify incoming medicines packages from Pharmacy team
• Scan and sort items accurately into designated areas based on address, delivery routes, or product types using the sorting system
• Inspect incoming packages for any visible damage, leaks, or labeling issues prior to staging
• Endorse sorted medicines package efficiently to assigned Dispatchers to facilitate rapid loading and rider deployment

About you

• High School Graduate, Senior High School Graduate, or College Undergraduate; a bachelor's degree in any related field is an advantage
• At least 1–2 years of experience in dispatching, logistics, transportation, customer service, or a related field is preferred
• Excellent communication and interpersonal skills
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Proficient in Microsoft Office applications (Excel, Word, and Outlook); experience with dispatch or fleet management systems is an advantage
• Ability to work under pressure and make quick, sound decisions
• Strong problem-solving and analytical skills
• Keen attention to detail and accuracy in documentation and scheduling
• Knowledge of routing, delivery scheduling, and fleet operations is an advantage
• Ability to effectively coordinate with drivers, field personnel, and different departments