Dispatcher

Dispatcher – Operations

Starting Pay: $23.00 per hour + Annual Performance-Based Bonus

Position Summary

The Dispatcher is responsible for coordinating daily transportation operations, supporting drivers throughout their shifts, and ensuring tours are properly prepared and dispatched according to schedule.

This position serves as the primary point of contact for drivers throughout the day, helping address questions, resolve operational issues, communicate schedule changes, and keep transportation services running smoothly.

The ideal candidate is organized, quick-thinking, dependable, and comfortable working in a fast-paced environment where multitasking, communication, and problem-solving are essential.

Essential Duties & Responsibilities

Daily Dispatch & Tour Coordination

• Coordinate and dispatch drivers according to daily tour schedules and operational needs.
• Prepare and organize daily tour assignments, driver schedules, and dispatch materials.
• Ensure drivers receive the correct tour information, routes, assignments, and necessary updates before departure.
• Monitor driver check-in times, departure times, and scheduled returns.
• Track tour progress and communicate any delays, changes, or scheduling adjustments.
• Maintain accurate dispatch records and daily operational logs.

Driver Communication & Support

• Serve as the first point of contact for drivers throughout their shifts.
• Monitor two-way radio communications and ensure drivers are checking in at required times.
• Respond to driver questions, concerns, and operational issues as they arise.
• Assist with resolving issues involving routes, schedules, guest concerns, vehicle assignments, and service disruptions.
• Communicate important updates and instructions to drivers and management.
• Escalate accidents, emergencies, safety concerns, and other significant incidents to the appropriate manager.

Operational Coordination

• Communicate with team leads, supervisors, and other departments to support daily transportation operations.
• Monitor driver availability, coverage, and staffing needs.
• Assist with coordinating replacement drivers and coverage when unexpected absences or delays occur.
• Help ensure drivers are following assigned schedules and operational procedures.
• Support management with daily reports, documentation, and operational follow-up.

Qualifications & Requirements

• Previous dispatch, transportation, logistics, or customer service experience preferred.
• Strong communication skills, including professional radio and phone etiquette.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage several priorities simultaneously.
• Ability to think quickly and make sound decisions in a fast-paced environment.
• Strong problem-solving and time-management skills.
• Comfortable working with computers, scheduling systems, email, and other office technology.
• Ability to remain calm and professional when handling unexpected situations.
• Reliable attendance and punctuality.

Key Skills for Success

• Strong communication and coordination.
• Ability to prioritize multiple tasks without losing attention to detail.
• Quick decision-making and problem-solving.
• Confidence communicating with drivers and management.
• Ability to work independently while supporting a larger operations team.
• Strong sense of accountability and teamwork.

Work Environment

This is an active transportation dispatch environment that requires consistent communication with drivers and management throughout the workday. The Dispatcher must be comfortable handling frequent interruptions, changing priorities, and time-sensitive operational needs.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Excel: 2 years (Required)
• Multi-line phone systems: 1 year (Required)

Location:

• Honolulu, HI 96819 (Required)

Work Location: In person