Dispatcher

Position Summary

Lee Plumbing, Heat & Air, and Electrical is seeking an organized, dependable, and customer-focused Dispatcher to coordinate daily service calls and support our plumbing, HVAC, and electrical technicians. This position plays an important role in keeping daily operations running smoothly by managing technician schedules, responding to customer needs, and ensuring service calls are handled efficiently and professionally.

The ideal candidate is an excellent communicator who can multitask, solve problems quickly, and remain calm in a fast-paced environment.

Essential Duties and Responsibilities

• Schedule, assign, and dispatch plumbing, HVAC, and electrical technicians to service calls based on availability, location, urgency, and skill level.
• Monitor technician schedules throughout the day and make adjustments to accommodate emergencies, delays, and changing customer needs.
• Communicate with technicians regarding job assignments, scheduling changes, customer information, and service updates.
• Answer incoming calls and assist customers with scheduling, service questions, and appointment updates.
• Prioritize emergency service requests and coordinate timely responses.
• Maintain accurate records of service calls, technician assignments, job statuses, and customer communications in the company's dispatching software.
• Follow up with technicians to ensure jobs are progressing and completed in a timely manner.
• Communicate appointment confirmations, estimated arrival times, and delays to customers.
• Work closely with service managers and other departments to maximize technician productivity and scheduling efficiency.
• Assist with rescheduling appointments, managing cancellations, and filling openings in the daily schedule.
• Identify scheduling conflicts and resolve issues to minimize downtime and unnecessary travel.
• Provide excellent customer service while maintaining a professional and positive attitude.
• Perform additional administrative and operational duties as assigned.

Qualifications and Requirements

• High school diploma or equivalent required.
• Previous dispatching, scheduling, customer service, or administrative experience preferred.
• Experience in plumbing, HVAC, electrical, or other home service industries is a plus.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using computers, scheduling software, and other office technology.
• Strong problem-solving skills and attention to detail.
• Ability to work independently while maintaining effective communication with team members.
• Dependable, punctual, and committed to providing excellent customer service.

Key Performance Expectations

• Maintain accurate and efficient daily technician schedules.
• Minimize technician downtime and unnecessary travel between service calls.
• Ensure timely communication with customers and technicians.
• Respond quickly and effectively to emergency service requests and scheduling changes.
• Maintain accurate service records and job status updates.
• Support technician productivity and overall department performance.
• Contribute to a positive customer experience through professionalism, responsiveness, and follow-through.

Compensation and Benefits

Starting Pay: $25.00 per hour, based on experience and qualifications.

Lee Plumbing, Heat & Air, and Electrical offers a competitive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance

Benefits are subject to applicable eligibility requirements and plan provisions.

Work Environment

This position is primarily office-based and requires frequent communication by phone, computer, and dispatching software. The Dispatcher must be comfortable managing multiple priorities, handling unexpected scheduling changes, and working closely with technicians, management, and customers.

Equal Employment Opportunity

Lee Plumbing, Heat & Air, and Electrical is an equal opportunity employer and is committed to maintaining a professional, respectful, and inclusive workplace.