Dispatcher

Join Hisense Philippines Inc., where innovation meets opportunity.
As a global leader in consumer electronics and home appliances, we're on a mission to transform the way people experience technology in their everyday lives.

At Hisense Philippines Inc., we're seeking passionate individuals who share our commitment to innovation, sustainability, integrity, and customer focus. Join us in shaping the future of technology and unlocking new possibilities for our Filipino customers.
Explore exciting career opportunities at Hisense and be part of a dynamic team that's redefining the future.

Dispatcher (Project Based)

Responsible for all aspects of order fulfillment – including sales order processing, returns management, and customer service for internal customers i.e. Sales, Product Marketing, Marketing, and Finance,.

Sales Order Management

• Review purchase orders received from Sales.
• Create sales orders in SAP with high level of efficiency and accuracy.
• Ensure customers receive the correct products at the correct location and time, in close coordinationwith Warehouse and Distribution Specialist/Officer/Manager.
• Reallocate stocks on orders considering their inventory level and criticality, whenever needed.
• Send reports related to sales orders to higher management on a regular basis.
• Monitor open sales orders regularly – ensuring orders are served within the acceptable timeframe.

Returns Management

• Review reported returns from deliveries by 3PL (i.e. backload or refusal).
• Create return orders in SAP with high level of efficiency and accuracy, whenever needed.
• Monitor open return orders in SAP and coordinate regularly with stakeholders for timely receipt in warehouse and in system.

Customer Service

• Coordinate closely with Sales on specific delivery requirements of sales orders and ensure the same is coordinated to Warehouse and Distribution Specialist/Officer/Manager for proper execution.
• Coordinate with Marketing on demo, sample, or GWP inventories which are needed for events, promotions, and partnerships.
• Coordinate with Finance on any orders that need price revisions.
• Coordinate with Service Department and/or Compliance Manager on replacement orders, field tests, laboratory testing requirements for timely order creation and receipt.

Others

• Maintain KPI related to order and returns management and ensure that performance of 3PL partners is within the agreed standards, in close coordination with Warehouse and Distribution Specialist/Officer/Manager.
• Lead, direct, evaluate, and develop order management personnel/s to ensure that resources are used effectively and that work schedules and targets are met.
• Constantly find ways to improve day-to-day tasks.
• Involve in monthly inventory count activity in the warehouse.
• Other responsibilities that may be required to improve existing processes.

JOB REQUIREMENTS:

• Open for fresh graduates.
• Graduate of any 4-year degree course, preferably with background on Supply Chain Management or Logistics Management
• At least 1 year of experience in handling Logistics or Sales Operations
• Knowledge in SAP is a plus
• Well-versed in the use of Microsoft Office and the internet
• Team player and can work with a diverse group of people
• Able to work in a fast-paced environment

Pay: Up to Php23,000.00 per month

Application Question(s):

• Can you start ASAP?
• Are you amendable third party hiring?

Work Location: In person