Dispatcher

Description:

CMP is looking for a dependable, organized, and customer-focused Concrete Pump Dispatcher to join our team. Our dispatch department plays an important role in keeping daily operations running smoothly by coordinating customers, concrete pump operators, equipment, and job schedules.This is a fast-paced position where no two days are exactly alike. The right candidate will be comfortable managing multiple priorities, communicating with customers and operators, solving problems, and adjusting plans when things don't go as expected.

Previous dispatch or construction industry experience is preferred, but we are willing to train the right person. If you are a strong communicator who enjoys staying organized, working with people, and being part of a team, we encourage you to apply.

What You'll Do

Scheduling and Dispatch

• Schedule and dispatch concrete pumps and operators based on customer needs, equipment availability, job locations, and daily priorities.
• Review daily and upcoming schedules to ensure jobs are properly staffed and equipped.
• Monitor active jobs and adjust schedules for delays, cancellations, breakdowns, weather, and changing customer needs.
• Confirm scheduled jobs and communicate job details, arrival times, and special instructions to operators.
• Help coordinate next-day scheduling and equipment assignments.

Customer Service and Communication

• Answer incoming calls and assist customers with scheduling, confirmations, changes, and service requests.
• Communicate professionally with customers, contractors, sales representatives, operators, and management.
• Keep customers informed of delays, schedule changes, and other issues that may affect their jobs.
• Build positive relationships by providing responsive, reliable service.

Operator and Operations Support

• Maintain communication with operators throughout the workday.
• Assist operators with job information, directions, scheduling changes, and operational concerns.
• Coordinate with operations and maintenance when equipment issues affect scheduled jobs.
• Communicate safety concerns, equipment problems, permit restrictions, and hours-of-service concerns to the appropriate manager.
• Work with other departments to keep jobs moving and minimize disruptions.

Documentation and Administrative Duties

• Maintain accurate schedules, job details, dispatch notes, and customer communications.
• Assist with work-ticket accuracy, completion, and submission.
• Document delays, cancellations, job-site issues, and other information that may affect billing or customer satisfaction.
• Help ensure required job photographs, material usage, and supporting documentation are captured.
• Learn and follow company procedures and dispatch software requirements.

Requirements:

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Good problem-solving skills and the ability to remain calm under pressure.
• Dependability, accountability, and a strong work ethic.
• Comfortable using computers, phones, scheduling systems, and other business applications.
• Ability to work well with customers, operators, and a team of coworkers.
• Willingness to learn the concrete pumping industry and company procedures.

Preferred Qualifications

• Previous dispatch, scheduling, logistics, transportation, or customer service experience.
• Experience in concrete pumping, ready-mix concrete, construction, or heavy equipment operations.
• High school diploma or equivalent.

Bilingual English/Spanish skills are preferred but not required.

What Makes a Successful Dispatcher at CMP?

A successful dispatcher understands that this job involves much more than answering phones. Dispatch helps coordinate the entire operation and has a direct impact on customer satisfaction, operator productivity, equipment utilization, and company revenue.We are looking for someone who:

• Takes ownership of responsibilities and follows through on commitments.
• Communicates issues early instead of waiting for problems to get worse.
• Can think on their feet and make sound decisions when schedules change.
• Understands the importance of accurate scheduling and documentation.
• Treats customers and coworkers with professionalism and respect.
• Works as part of a team and is willing to help wherever needed.

Work Environment and Schedule

This is an office-based position supporting active concrete pumping operations. The work environment can be busy and time-sensitive, with frequent calls, early-morning scheduling needs, changing job conditions, and unexpected challenges.Flexibility may be required for occasional early mornings, evenings, weekends, or on-call coverage based on business needs.