Dispatcher (North)

FULL TIME - Shift Working (relief)

Exciting opportunities have arisen for dispatchers within our North Ambulance Control Centre in Inverness. Full time and part-time contracts are available.

The North Ambulance Control Centre (ACC) covers an extensive operational area including both high population and remote and rural areas. The role of the ACC dispatcher is demanding and the ability to work as part of a dedicated team is essential to provide 24hr Accident and Emergency cover to the public.

The candidate must be able to demonstrate clear evidence of accuracy and compliance with system protocols and Standard Operating Procedures, demonstrate an ability to work effectively under pressure and with minimal supervision. The successful applicant must be able to dispatch Ambulances to emergency/urgent calls, ensuring optimum use of resources in accordance with Service quality standards and deployment strategies.

As a relief worker you will have no fixed working pattern, instead getting shifts 4 weeks in advance helping to ensure that staffing remains at the required level. Candidates will need to be prepared to work 12-hour shifts.

Candidates will be required to travel to attend a 2-week (Internal candidates) or 3-week (external candidates) training course for this role, where after you will be placed through a up to 8-week mentorship within the Ambulance Control Centre.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here. Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us. NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.